United States Patent
US Patent 4696028: PBX Intercept and caller interactive attendant…
US 4696028 · granted 1987-09-22
Abstract
Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems with the capabilities of the intercept system for allowing calling parties the opportunity to complete their own calls to the on-premises switching systems when the telephone extension numbers of the called parties are known to the calling parties. Depending on the mode of system operation selected, the intercept system either presents all incoming calls directly to the switchboard attendants, or intercepts all incoming calls and presents the caller the opportunity to complete the call, or a combination in which incoming calls are first offered to the switchboard attendants for assistance and then after a time wherein attendant assistance is not gained, the call is intercepted and the caller is given an opportunity to complete the call. When a call is intercepted a bidirectional communication path is established between the caller and the intercept system, wherein a digital announcement circuit transmits an instructional message to the caller soliciting the dialing of the desired on-premises switching system telephone extension number, and a DTMF receiver collects the dialed extension number digits. The digits are then outpulsed to the on-premises switching system and the call to the desired party is completed without the intervention of a switchboard attendant.
| Patent Number | 4696028 |
|---|---|
| Title | PBX Intercept and caller interactive attendant bypass system |
| Filed | 1984-03-26 |
| Granted | 1987-09-22 |
| Inventor(s) | Krakau; Herbert B., Mehta; Bakulesh A., Morganstein; Sanford J., Tuck; Edward F. |
| Assignee | Dytel Corporation |
| Number of Claims | 170 |
Abstract
Disclosed is an intercept system for integrating the personalized services of switchboard attendants associated with on-premises PBX switching systems with the capabilities of the intercept system for allowing calling parties the opportunity to complete their own calls to the on-premises switching systems when the telephone extension numbers of the called parties are known to the calling parties. Depending on the mode of system operation selected, the intercept system either presents all incoming calls directly to the switchboard attendants, or intercepts all incoming calls and presents the caller the opportunity to complete the call, or a combination in which incoming calls are first offered to the switchboard attendants for assistance and then after a time wherein attendant assistance is not gained, the call is intercepted and the caller is given an opportunity to complete the call. When a call is intercepted a bidirectional communication path is established between the caller and the intercept system, wherein a digital announcement circuit transmits an instructional message to the caller soliciting the dialing of the desired on-premises switching system telephone extension number, and a DTMF receiver collects the dialed extension number digits. The digits are then outpulsed to the on-premises switching system and the call to the desired party is completed without the intervention of a switchboard attendant.
Claim 1
A call processor for use in conjunction with a telephone switching system having provisions for a call completion assistant, for processing concurrent incoming callsdirected to the switching system and allowing calling parties to choose whether to complete the calls directly to destinations associated with the switching system, or by the call completion assistant, comprising: detector means for detecting requests for service from the respective calling parties initiating calls to the telephone switching system; means responsive to the detection of the requests for service by said detector means for causing respective connection paths to be established to the calling parties; message announcement means for generating a message for transmission to the calling parties on said respective connection paths while the parties are placing concurrent calls; means responsive to said detector means detecting said requests for service for transmitting said message to the calling parties; means adapted for receiving a plurality of numbers input by the calling parties while said message is being transmitted to the calling parties; means responsive to a first type of response from the calling part
Claims
170 totalA call processor for use in conjunction with a telephone switching system having provisions for a call completion assistant, for processing concurrent incoming callsdirected to the switching system and allowing calling parties to choose whether to complete the calls directly to destinations associated with the switching system, or by the call completion assistant, comprising: detector means for detecting requests for service from the respective calling parties initiating calls to the telephone switching system; means responsive to the detection of the requests for service by said detector means for causing respective connection paths to be established to the calling parties; message announcement means for generating a message for transmission to the calling parties on said respective connection paths while the parties are placing concurrent calls; means responsive to said detector means detecting said requests for service for transmitting said message to the calling parties; means adapted for receiving a plurality of numbers input by the calling parties while said message is being transmitted to the calling parties; means responsive to a first type of response from the calling part