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Inventor: Oliphant; Jean R.
Address: Aurora, IL
No. of patents: 1
Patents:
| Patent Number |
Title Of Patent |
Date Issued |
| 4881261 |
Method for predictive pacing of calls in a calling system |
November 14, 1989 |
| A system having calls substantially selected and dialed to customers at such a paced rate that the system will keep a group of agents at full occupancy with calls on which the system has detected voice answer. As the size of the agent group changes, this predictive pacing is adjusted so |
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