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Inventor:
Mills; Ralph J.
Address:
Atlanta, GA
No. of patents:
5
Patents:












Patent Number Title Of Patent Date Issued
7606712 Speech recognition interface for voice actuation of legacy systems October 20, 2009
Methods and apparatus are disclosed for a technician to access a systems interface to back-end legacy systems by voice input commands to a speech recognition module. Generally, a user logs a computer into a systems interface which permits access to back-end legacy systems. Preferably,
7596214 Methods and systems for performing special service maintenance and installation operations in a September 29, 2009
Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommun
7554938 System and method for providing an instant messaging function using a personal computer equipped June 30, 2009
A method and system provide a mobile workforce with instant messaging capability while maintaining contact with remote systems. The invention employs the use of a computer such as a laptop computer equipped with a wireless digital packet-switched modem.
7224787 Methods and systems for performing special service maintenance and installation operations in a May 29, 2007
Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommun
7219137 Technician wireline and wireless intranet access via systems interface to legacy systems May 15, 2007
Methods and systems are disclosed for a user to access an intranet from within a systems interface to back-end legacy systems. A user logs a computer into a systems interface which permits access to back-end legacy systems. The computer accesses the systems interface over a wireline or a










 
 
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