Methods and apparatus are disclosed for a technician to access a systems interface to back-end legacy systems by voice input commands to a speech recognition module. Generally, a user logs a computer into a systems interface which permits access to back-end legacy systems. Preferably,
Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommun
A method and system provide a mobile workforce with instant messaging capability while maintaining contact with remote systems. The invention employs the use of a computer such as a laptop computer equipped with a wireless digital packet-switched modem.
Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommun
Methods and systems are disclosed for a user to access an intranet from within a systems interface to back-end legacy systems. A user logs a computer into a systems interface which permits access to back-end legacy systems. The computer accesses the systems interface over a wireline or a