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Inventor: Maccannon, Jr.; Cecil W.
Address: Plainfield, NJ
No. of patents: 1
Patents:
| Patent Number |
Title Of Patent |
Date Issued |
| 5506898 |
Expected wait-time indication arrangement |
April 9, 1996 |
| In an automatic call distribution (ACD) system, an improved estimated waiting time arrangement derives a more accurate estimate of how long a call that is or may be enqueued in a particular queue will have to wait before being serviced by an agent, by using the average rate of advance of |
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