| Patent Number |
Title Of Patent |
Date Issued |
| 6263065 |
Method and apparatus for simulating central queue for distributing call in distributed arrangeme |
July 17, 2001 |
| Calls may be distributed and load balancing maintained for a distributed automatic call distributor (ACD) system by simulating a central FIFO queue at the central routing point of the system. The simulated FIFO queue either requires that the number of calls in queue and the oldest call |
| 5530744 |
Method and system for dynamic customized call routing |
June 25, 1996 |
| A cooperative network/premises-based automatic call distributor system and method predicts changes in automatic call distributor status between periodic updates of the measured status obtained by a Telemarketing Operations Performance Management System (TOPMS). A call directed to a t |
| 5291550 |
Dynamic network call distributor |
March 1, 1994 |
| This invention relates to a method of distributing calls among a plurality of destinations of a customer. The calls are distributed according to a customer specified policy to maximize revenue or profit, to minimize waiting time or to minimize probability of abandonment. Different types |
