| Patent Number |
Title Of Patent |
Date Issued |
| 5912951 |
Voice mail system with multi-retrieval mailboxes |
June 15, 1999 |
| A voice mail system voice mail mailbox having a message container storing a plurality of messages and a pointer indicating a message in the message container. The pointer is initially set to point to a first message in the message container. A first user accesses the voice mail mailbox. |
| 5633924 |
Telecommunication network with integrated network-wide automatic call distribution |
May 27, 1997 |
| A plurality of telecommunication switches are coupled to agent communication terminals (ACTs) which are used by agents for handling incoming calls. An integrated control system is coupled to the ACTs and controls the distribution of incoming calls among the ACTs. An intelligent node |
| 5448632 |
Call monitoring system for intelligent call processing |
September 5, 1995 |
| Increased reliability for intelligent call processing systems is provided by collecting information from communications between the network database, the subscriber database, and the network switch. Message transfers between these network elements are monitored and correlated to iden |
