| Patent Number |
Title Of Patent |
Date Issued |
| 6463149 |
Web page synchronization system and method |
October 8, 2002 |
| A system and method are provided for routing data base information obtained in an automated Internet message response to a subsequently selected live agent. An electronic workforce identifies the customer, pulls customer identification, pulls a record on the customer, provides informatio |
| 6078325 |
Object oriented customer information exchange system and method |
June 20, 2000 |
| A computer-based information exchange system permits customers to request and receive different types of information from various sources. The operation of the system is controlled by an application created using object oriented techniques. These techniques permit simple and straight |
| 5917903 |
Computer telephony integration system and method |
June 29, 1999 |
| An automated telephone call response system and method are provided for routing data base information obtained in an automated telephone call response to a subsequently selected live agent. A voice response unit receives caller identification information from a caller, retrieves a re |
| 5740240 |
Computer telephony integration system and method |
April 14, 1998 |
| An automated telephone call response system and method are provided for routing data base information obtained in an automated telephone call response to a subsequently selected live agent. A voice response unit receives caller identification information from a caller, retrieves a re |
| 5455903 |
Object oriented customer information exchange system and method |
October 3, 1995 |
| A computer-based information exchange system permits customers to request and receive different types of information from various sources. The operation of the system is controlled by an application created using object oriented techniques. These techniques permit simple and straight |
| 5345589 |
Centralized monitoring of activity in a distributed processing system |
September 6, 1994 |
| Method for centralized monitoring of activity in a distributed processing system which permits a monitor to decipher the relative time sequence of events which occur in the distributed processing system. The method includes the step of generating information which can be used to decipher |
| 5276440 |
Network device information exchange |
January 4, 1994 |
| A network has a plurality of devices connected together in pairs. When a physical connection between a pair of devices is initiated, the devices exchange information regarding a unique device identifier, and details of the physical connection. This information is provided in a report to |
| 5181239 |
Call tagging user information in a telephonic environment |
January 19, 1993 |
| Method and apparatus for permitting host applications processors to read information from and/or to write information into a database which is stored at a switching machine which interfaces with the host applications processors. The information relates to a caller and the database record |
| 5103449 |
PBX transparent ANI and DNIS using VRU |
April 7, 1992 |
| Method and apparatus to enable a PBX or CBX to receive ANI and DNIS information and to provide this information to customer business applications. One embodiment discloses a trunk adapter 20 that includes an ISDN primary or basic interface 20A that receives ANI and/or DNIS informatio |
| 5040208 |
Coordinated voice and data display having temporary storage of transaction data |
August 13, 1991 |
| Method and apparatus for processing a telephone call to suspend the call in anticipation of resuming the call at a time in future. A system 10 is disclosed of the type having a plurality of telephones 18 managed by a CBX 14 and a plurality of display terminals 16 managed by a Host proces |
| 4987587 |
Method and apparatus for providing 800 number service |
January 22, 1991 |
| Apparatus and method for providing an on-site 800 number customer-made determination of a further action to be taken in response to a caller dialing an 800 number associated with the 800 number customer. A system 10 includes apparatus for receiving from an 800 number network provider Hos |
| 4949373 |
Host load balancing |
August 14, 1990 |
| In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of selecti |
| 4943996 |
Shared access to voice and information |
July 24, 1990 |
| In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. Alternatively, it is necessary to allow |
| 4942602 |
Coordinated transfer of voice and information through a network of digital switches |
July 17, 1990 |
| In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of tra |
| 4805209 |
Coordinated transfer of voice and information through a digital switch |
February 14, 1989 |
| In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of tra |
| 4494229 |
Interconnecting apparatus for a distributed switching telephone system |
January 15, 1985 |
| An apparatus for interconnecting switching modules, such as PBXs, of the time division multiplexing type is disclosed. An intertie termination unit is employed which allows signals to be effectively routed through the modules without using the primary TDM bus within the modules. The modu |
| 4313036 |
Distributed CBX system employing packet network |
January 26, 1982 |
| A distributed CBX system which provides a virtual network between remotely located CBXs is disclosed. The CBXs are connected to both a voice network and a packet network. A first CBX may interrogate a second CBX to determine, by way of example, the status of a called station at the secon |
| 4163124 |
Finite storage-time queue |
July 31, 1979 |
| A queuing technique for message communication systems having a plurality of caller handsets and multiple tariff communication links.In response to toll call requests, the lowest tariff links are scanned for availability. If no such link is available, a request is stored in a finite time, |
