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Inventor: Gewirtz; William L.
Address: Edison, NJ
No. of patents: 1
Patents:
| Patent Number |
Title Of Patent |
Date Issued |
| 4737983 |
Automatic call distributor telephone service |
April 12, 1988 |
| A method of balancing traffic loads to a plurality of customer automatic l distributors (ACDs). Each ACD periodically transmits call congestion data to a central data base. Periodically, the data is automatically analyzed and resulting call routing information stored at the data base. |
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