Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
System and method for monitoring an interaction between a caller and an automated voice response system










Image Number 12 for United States Patent #8116445.

An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.








 
 
  Recently Added Patents
Methods of forming semiconductor devices having diffusion regions of reduced width
UV exposure method for reducing residue in de-taping process
X2 10GBASE-T transceiver with 1 Gigabit side-band support
Rupture resistant system
Method and apparatus for complementing an instrument panel by utilizing augmented reality
Method for cutting C--Mn steel with a fiber laser
Wireless communication method, wireless communication system, and mode switching method
  Randomly Featured Patents
Method and apparatus for diagnosing and treating neural dysfunction
Object connectivity through loosely coupled publish and subscribe events
Undergarment suspenders
Liftgate with low-liftover liftglass
Acoustic echo control system and double talk control method thereof
Vacuum cleaner filter cover
Fluid delivery apparatus
Electro-luminescent arrangements with thiophene carboxylate metal complexes
Starting block with pedal markings
Insect trap