Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
System and method for monitoring an interaction between a caller and an automated voice response system










Image Number 12 for United States Patent #8116445.

An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.








 
 
  Recently Added Patents
Sampling filter device
Field of view matching in a visual prosthesis
Thiocyanato or isothiocyanato substituted naphthalene diimide and rylene diimide compounds and their use as n-type semiconductors
Flat panel display
Inter vehicle communication system
Adding value to a rendered document
System and method for computational unification of heterogeneous implicit and explicit processing elements
  Randomly Featured Patents
Data processing apparatus, data processing method, program, and storage medium
Focused ion beam microlathe
Method of making multi-terminal resonant tunneling transistor
DNA encoding protein complementing yeast low temperature-sensitive fermentability
Side airbag apparatus
Free-space time-domain method for measuring thin film dielectric properties
Method and device for authenticating a user on a remote server
Information processing device, information processing method, and control program
Antistatic articles of melt processible fluoropolymer
Method of forming thickened tubular members