Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
System and method for monitoring an interaction between a caller and an automated voice response system










Image Number 12 for United States Patent #8116445.

An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.








 
 
  Recently Added Patents
Molten alloy solidification analyzing method and solidification analyzing program for performing the same
Method and apparatus for blind signal extraction
Methods to fabricate a photoactive substrate suitable for microfabrication
Image capture apparatus and program
Nickel-cobalt-manganese multi-element lithium ion battery cathode material with dopants and its methods of preparation
Pattern forming method using printing device and method of manufacturing liquid crystal display device using the same
Ottoman
  Randomly Featured Patents
Method for playing a game
High speed sickle cutting system
Process for the production of transparent aluminum nitride films
Accelerated interface between processors and hardware adapters
Train wheel bearing temperature detection
Apparatus for retarding drowsiness
Apparatus for providing a mountable worksurface for a computer mouse
Continuous atmosphere heat treating furnace
Variable speed reversible drive for a harvesting apparatus
Substituted pteridines for the treatment of inflammatory diseases