Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
System and method for monitoring an interaction between a caller and an automated voice response system










Image Number 12 for United States Patent #8116445.

An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.








 
 
  Recently Added Patents
Handheld electronic communication device having sliding display
Phone messaging using audio streams
Opioid-ketamine and norketamine codrug combinations for pain management
Wireless communication power control
Methods and compositions for inhibition of neutrophil exocytosis
External preparation composition for skin comprising ginseng flower or ginseng seed extracts
Gestures for presentation of different views of a system diagram
  Randomly Featured Patents
Safety closure for a pouch
Method of manufacturing self-aligned contact hole
Adaptive power management method in portable electronic device
Data management system
Drape clip
Diode based ESD triggers
Reinforced casings for preparing dimensionally uniform processed food products with flat ends
Ignition system for internal combustion engines
Anthelmintic combination
Floating-point addition/substraction processing apparatus and method thereof