Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
System and method for monitoring an interaction between a caller and an automated voice response system










Image Number 12 for United States Patent #8116445.

An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.








 
 
  Recently Added Patents
Tomlinson Harashima precoding with additional receiver processing in a multi-user multiple-input multiple-output wireless transmission system
Integrated disk driving module including a stepping motor integrally formed with a base unit
Disk array apparatus and firmware update method therefor
Method of fabricating display device
Methods and compositions for inhibiting progression to chronic cardiac failure
Information processing apparatus and power supply controlling method
Liquid crystal display device
  Randomly Featured Patents
Process for the manufacture of a membrane device with internal sweep
Pipe bending tool
Methods and apparatus for delivering peritoneal dialysis (PD) solution with a peristaltic pump
Fischer-Tropsch process with a multistage bubble column reactor
Ultra-precision robotic system
Method for measuring surface temperature distribution and system
Container pour spout with peelable tamper-proof seal
Plasma burner operated by means of gaseous mixtures
Scroll machine with overheating protection
Methods of assaying DNA-repairing enzymes and their alkylated derivatives