Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
System and method for monitoring an interaction between a caller and an automated voice response system










Image Number 12 for United States Patent #8116445.

An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.








 
 
  Recently Added Patents
Organic light-emitting display and method of manufacturing the same
Device chip carriers, modules, and methods of forming thereof
Alleviation of laser-induced damage in optical materials by suppression of transient color centers formation and control of phonon population
Active metal fuel cells
Entropy encoding and decoding using direct level and run-length/level context-adaptive arithmetic coding/decoding modes
Biphotonic photosensitizers, nanoparticles containing the same and their use as drugs
Hepodxilin analog enantiomers
  Randomly Featured Patents
Fluid reservoir
Oil container
Scalable stroke font system and method
Bit synchronization circuit
Power tool
Conjugate of a tissue non-specific alkaline phosphatase and dextran, process for its production and use thereof
Method of inferring rotorcraft gross weight
Device for measuring a stiffness of a golf-club shaft
Devices, systems, and methods for measuring differential temperature
Light-emitting element mounting substrate, light source, lighting device, display device, traffic signal, and method of manufacturing light-emitting element mounting substrate