Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
System and method for monitoring an interaction between a caller and an automated voice response system










Image Number 12 for United States Patent #8116445.

An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.








 
 
  Recently Added Patents
Eyeglasses
Method and system for scaling usage of a social based application on an online social network
Monitoring system
Implant free extremely thin semiconductor devices
Estimating optical characteristics of a camera component using sharpness sweep data
Scalable encoding apparatus, scalable decoding apparatus, scalable encoding method, scalable decoding method, communication terminal apparatus, and base station apparatus
Multi-touch recognition resistive touch screen for recognizing multi-touch coordinates through capacitor charging time
  Randomly Featured Patents
Process for preparing a naphtalenamine derivative
Bar-like paint delivering container
Fusion protein suitable for high efficiency expression and the production method thereof
Certain 4-phenoxy(or phenylthio)-3-n-acylated-sulfonamido-pyridines
Preamplifier for low voltage signals in the presence of high voltage noise
Multi-layer reflection mirror for soft X-ray to vacuum ultraviolet ray
Data converter with reduced component count for padded-protocol interface
Videoconference system and management method thereof
Apparatus and method for cleaning a liquid dispensing nozzle
Electro-magnetically shielded door hinge