Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
System and method for monitoring an interaction between a caller and an automated voice response system










Image Number 12 for United States Patent #8116445.

An apparatus and method for monitoring an interaction between a caller and an automated voice response (AVR) system is provided. An audio communication from a caller is processed by executing an AVR script, which includes a plurality of instructions. A visual representation of the audio communication is presented substantially simultaneously with the audio communication to an agent based on the AVR script. The visual representation includes at least one field to be populated with information obtained from the caller and the information populated in the field can be updated by the agent.








 
 
  Recently Added Patents
Cis-alkoxy-substituted spirocyclic 1-H-pyrrolidine-2,4-dione derivatives
System and method for deposition in high aspect ratio magnetic writer heads
Device and method for arranging vials
Mechanical and moisture protection apparatus for electronic devices
Determining phase-specific parameters of a physiological variable
Flavonoid dimers and methods of making and using such
Blow moulding machine with compressed air recycling
  Randomly Featured Patents
Air bag apparatus for side crash
Interactive presentation viewing system employing multi-media components
Portable electronic equipment with automatic control to keep display turned on and method
Systems and methods for the reduction of underwater acoustical noise
One inch notebook computer
Liquid crystal display with a perfume dispenser
Disc drive and photo-detector circuits
Method of inspecting the integrity of an avionics system, and an inspection device for implementing said method
Generating phrase candidates from text string entries
Impact generator