Resources Contact Us Home
Graphical call-route scripting system and method

Image Number 4 for United States Patent #7783030.

A method, system, and medium are provided for creating and modifying how communications requests are routed in a communications network. The method includes displaying a graphical user interface (GUI) that includes a canvas and a set of geometric shapes that correspond programmatic code segments. As geometric shapes are added to the canvas, code segments are automatically generated depending on the relationship ad arrangement of the shapes. The code segments form a call-routing script, which dictates how physical communications requests are routed. The system includes a route script execution engine (RSEE), a set of route scripts to be processed by the RSEE and to dictate call routing paths, and a graphical route-scripting interface (which includes an arrangement of graphical objects that correspond to a programmatic composition of the route scripts). The modified arrangement of the plurality of graphical objects translates to a modification of one or more of the route scripts, and thereby to a modification of one more call-routing paths.

  Recently Added Patents
Systems and methods for universal enhanced log-in, identity document verification and dedicated survey participation
Methods and compositions related to glucocorticoid receptor antagonists and breast cancer
Image processing apparatus, image forming system, and computer-readable storage medium
Systems and methods for controlling registration of advancing substrates in absorbent article converting lines
Gas flow indicator
Etching composition
  Randomly Featured Patents
Merchandise security tag
Batch system for microwave desorption of adsorbents
Folding stepper
Cam slider and a cam unit using the same
Personal care compositions comprising visible beads, cationic polymer, and surfactant
Mechanical plating method for forming a zinc alloy film by ejecting heat treated powder
Method for preventing or treating low renin hypertension by administering an endothelin antagonist
Pushchair frame
Acoustic transducer
Order picking station and order picking method