Resources Contact Us Home
Dynamic display of personal computer support information

Image Number 3 for United States Patent #6944800.

A method and system of detecting and reporting failures in a computer, in particular a personal computer is disclosed. Event codes related to failure events are given unique alpha numeric designations, allowing universal recognition of failures related to diagnostic programs that are ran. The unique event codes are stored in an error log when a particular failure is found through the operation of a diagnostic program. The error log is parsed as to determined values and can be minimized further by eliminating redundant occurrences of the event codes. Event codes can be related to frequently asked question (FAQ) files, the FAQ files can then be presented to a user. In certain cases, the presented FAQ files can be minimized further by a template that masks out irrelevant FAQ files. The FAQ file that are considered relevant can be predetermined per the requirements of the user.

  Recently Added Patents
Incrementally increasing deployment of gateways
Generating a network map
Process to extract quassinoids
Performing failover for a plurality of different types of videoconferencing devices
Image forming unit having agitating portion and image forming apparatus
System and method for improving cache efficiency
Inhibitors of the mevalonate pathway of Streptococcus pneumoniae
  Randomly Featured Patents
Combustion chamber shape of direct injection type diesel engine
Luminescent compositions and their uses
Computer mouse device
Recovery of tungsten, scandium, iron, and manganese from tungsten bearing material
Waste gas treating device having flow regulator
Power strip hanging device and structure
Method of providing instant messaging functionality within an email session
Electroplating apparatus
Hard surfacing for a centrifuge conveyor
Electroacoustic device