Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
Video/audio communications call center and method of operation thereof










Image Number 2 for United States Patent #5937057.

For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center. The system includes: (1) an audio/video call control circuit for responding to a video portion of an incoming audio/video call from the communications network and routing an audio portion of the incoming audio/video call to the audio ACD, the audio ACD processing the audio portion as an incoming audio call and routing the audio portion to one of the plurality of agent stations and (2) a video routing circuit for determining an identity of the one of the plurality of agent stations and routing the video portion to the one of the plurality of agent stations in response thereto, both the audio portion and the video portion of the incoming audio/video call thereby routed to the one of the plurality of agent stations in response to routing control given by the audio ACD.








 
 
  Recently Added Patents
Apparatus for focus beam analysis of high power lasers
Automatic logical position adjustment of multiple screens
Calibration method for non-ideal transceivers
Systems and methods for a signed magnitude adder in one's complement logic
Jacket liner
System and method for efficient association of a power outlet and device
Organic EL display device and method for manufacturing the same
  Randomly Featured Patents
Method for generating coating film build usage and cost impact from Cpk's
Exposure control for subtractive photographic printer
Fuel supply system for an internal combustion engine with a hybrid-drive fuel pump
Spin coater, temperature controlling method of the same, optical disc production apparatus, and optical disc production method
Desoldering sheath
Method of forming CMOS integrated circuitry
System and method for the capture and preservation of intermediate error state data
Gas-insulated switchgear
Microporous materials
Wire fault detection