Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
Video/audio communications call center and method of operation thereof










Image Number 2 for United States Patent #5937057.

For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center. The system includes: (1) an audio/video call control circuit for responding to a video portion of an incoming audio/video call from the communications network and routing an audio portion of the incoming audio/video call to the audio ACD, the audio ACD processing the audio portion as an incoming audio call and routing the audio portion to one of the plurality of agent stations and (2) a video routing circuit for determining an identity of the one of the plurality of agent stations and routing the video portion to the one of the plurality of agent stations in response thereto, both the audio portion and the video portion of the incoming audio/video call thereby routed to the one of the plurality of agent stations in response to routing control given by the audio ACD.








 
 
  Recently Added Patents
Crystalline form of (R)-7-chloro-N-(quinuclidin-3-yl)benzo[b]thiophene-2-carboxamide hydrochloride monohydrate
High-voltage AC light-emitting diode structure
Undercabinet plug-in mount
Methods and systems for providing a business repository
Magnetic impedance element and magnetic sensor using the same
Oral care implement accessory
Methods and apparatus for providing video on demand and network PVR functions using IP streaming
  Randomly Featured Patents
Stage and platform for building a biochip and biochip
OFDM frequency offset estimation apparatus and method
Customized polish pads for chemical mechanical planarization
Cement for medical use, method for producing the cement, and use of the cement
Analysis and detection of soft hang responsiveness program errors
Computer-implemented method, system and program product for establishing multiple read-only locks on a shared data object
Superabsorbent polymers and methods of making the same
Reinforced films made from water soluble polymers
Brake corrector subject to the load of a vehicle
Organic thin film transistor with dual layer electrodes