Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
Video/audio communications call center and method of operation thereof










Image Number 2 for United States Patent #5937057.

For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center. The system includes: (1) an audio/video call control circuit for responding to a video portion of an incoming audio/video call from the communications network and routing an audio portion of the incoming audio/video call to the audio ACD, the audio ACD processing the audio portion as an incoming audio call and routing the audio portion to one of the plurality of agent stations and (2) a video routing circuit for determining an identity of the one of the plurality of agent stations and routing the video portion to the one of the plurality of agent stations in response thereto, both the audio portion and the video portion of the incoming audio/video call thereby routed to the one of the plurality of agent stations in response to routing control given by the audio ACD.








 
 
  Recently Added Patents
Image forming apparatus
Early kill removal graphics processing system and method
Tetrazolyl oxime derivative, salt thereof, and plant disease control agent
Image forming apparatus with enhanced display of guidance information
Over the counter medicinal container with surface ornamentation
Automobile body
Pluggable power cell for an inverter
  Randomly Featured Patents
Very short term load prediction in an energy management system
Continuous wire feed arrangement for stapling apparatus
Method and apparatus for separation of milk, colostrum, and whey
Literature holder
System and method for caching and retrieving information
Polish method for semiconductor device planarization
Method and apparatus for processing a micro sample
Electronic converter
Vertical driver shroud
Power transmission device