Resources Contact Us Home
Video/audio communications call center and method of operation thereof

Image Number 2 for United States Patent #5937057.

For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center. The system includes: (1) an audio/video call control circuit for responding to a video portion of an incoming audio/video call from the communications network and routing an audio portion of the incoming audio/video call to the audio ACD, the audio ACD processing the audio portion as an incoming audio call and routing the audio portion to one of the plurality of agent stations and (2) a video routing circuit for determining an identity of the one of the plurality of agent stations and routing the video portion to the one of the plurality of agent stations in response thereto, both the audio portion and the video portion of the incoming audio/video call thereby routed to the one of the plurality of agent stations in response to routing control given by the audio ACD.

  Recently Added Patents
User interface for integrating applications on a mobile communication device
Power management systems and designs
Process for producing liquid crystal element, and liquid crystal element
Frame timing synchronization in a geostationary satellite system
Functionalized main chain polymers
Method for counting and segmenting viral particles in an image
Pyridazine compounds for controlling invertebrate pests
  Randomly Featured Patents
Inflatable external airbag system
Method for continuous treatment of saponified ethylene-vinyl acetate copolymer
Inertially locked hinge for motor vehicle seat
Nand type non-volatile memory device
Article having dampening member installed into an imbedded cavity
Bearing apparatus for a bicycle hub
Photocurable dental composition
Semiconductor memory device having a plurality of row address strobe signals
System apparatus and method for applying voice mail short codes in a broadcast message system
Composite metallic materials and structures and methods of making the same