Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
Video/audio communications call center and method of operation thereof










Image Number 2 for United States Patent #5937057.

For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center. The system includes: (1) an audio/video call control circuit for responding to a video portion of an incoming audio/video call from the communications network and routing an audio portion of the incoming audio/video call to the audio ACD, the audio ACD processing the audio portion as an incoming audio call and routing the audio portion to one of the plurality of agent stations and (2) a video routing circuit for determining an identity of the one of the plurality of agent stations and routing the video portion to the one of the plurality of agent stations in response thereto, both the audio portion and the video portion of the incoming audio/video call thereby routed to the one of the plurality of agent stations in response to routing control given by the audio ACD.








 
 
  Recently Added Patents
Electrode for a plasma torch
Air scent dispenser
Mitigating single point failure of devices in an analyte monitoring system and methods thereof
Imaging apparatus having selection unit to select focus detection areas
Deceleration dependent shift control
Network client validation of network management frames
Estimating optical characteristics of a camera component using sharpness sweep data
  Randomly Featured Patents
Simulation with convergence-detection skip-ahead
Multi-layered label for adhesively affixing to containers
Lightweight line filter and a method for constructing a lightweight line filter
Lateral piezoelectric microelectromechanical system (MEMS) actuation and sensing device
Apparatus and method to facilitate the customization of television content with supplemental data
On-vehicle electronic control apparatus with timer-based power supply
Fluorocarbon dye dispersion for exhaust disperse dyeing
Method and system for controlling the fluid level in a drain tank
Low profile chip scale stacking system and method
Devices and methods for dampening vibrations