Resources Contact Us Home
Video/audio communications call center and method of operation thereof

Image Number 2 for United States Patent #5937057.

For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center. The system includes: (1) an audio/video call control circuit for responding to a video portion of an incoming audio/video call from the communications network and routing an audio portion of the incoming audio/video call to the audio ACD, the audio ACD processing the audio portion as an incoming audio call and routing the audio portion to one of the plurality of agent stations and (2) a video routing circuit for determining an identity of the one of the plurality of agent stations and routing the video portion to the one of the plurality of agent stations in response thereto, both the audio portion and the video portion of the incoming audio/video call thereby routed to the one of the plurality of agent stations in response to routing control given by the audio ACD.

  Recently Added Patents
Stroboscopic light source for a transmitter of a large scale metrology system
Acrylic pressure-sensitive adhesive composition, acrylic pressure-sensitive adhesive layer, and acrylic pressure-sensitive adhesive tape
Architecture and method for multi-aspect touchscreen scanning
Electrical stimulation lead, system, and method
Pyridyldiamido transition metal complexes, production and use thereof
Plant disease control composition and its use
Fragrance compounds
  Randomly Featured Patents
Locking mechanism assembly for a cantilevered stowable seat
Buffered cascode current mirror
Electrostatic charge image developing toner, electrostatic charge image developer, and image forming method using this developer
Spider for use in a compact universal joint assembly
Unitary cab air cooling system for large off road vehicles
Coal-water slurry viscosity reduction using olefin/maleic acid salt copolymers
Controlling threading dislocation densities in Ge on Si using graded GeSi layers and planarization
Method for isolation DNA
Device for the flattening of sheets by means of suction
Enclosure stand for a miniature electronic storage device