Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
Video/audio communications call center and method of operation thereof










Image Number 2 for United States Patent #5937057.

For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center. The system includes: (1) an audio/video call control circuit for responding to a video portion of an incoming audio/video call from the communications network and routing an audio portion of the incoming audio/video call to the audio ACD, the audio ACD processing the audio portion as an incoming audio call and routing the audio portion to one of the plurality of agent stations and (2) a video routing circuit for determining an identity of the one of the plurality of agent stations and routing the video portion to the one of the plurality of agent stations in response thereto, both the audio portion and the video portion of the incoming audio/video call thereby routed to the one of the plurality of agent stations in response to routing control given by the audio ACD.








 
 
  Recently Added Patents
Braided pull tug pet toy
Glow in the dark swim goggle frame and band
Customizing a range of acceptable tape dimensional stability write conditions
Magnetoresistive element and manufacturing method of the same
Image capturing apparatus, control method thereof, and program
Integrated process for the manufacture of fluorinated olefins
Method for fabricating solar cell
  Randomly Featured Patents
Mobile communication controlling apparatus and inter-frequency handover control method
Operating lever
System and method for obtaining merchandise information
Flame prevention system for fuel tank fires
Graphical user interface for a display screen of a computing device
Unbalanced sense circuit
Human endothelin converting enzyme obtained from blood or placenta
Method and apparatus for fabricating full width scanning arrays
Wireless terminal device and method of establishing communication connection with an access point
Carrying device