Resources Contact Us Home
Voice response system with automated data transfer

Image Number 3 for United States Patent #5164981.

A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.

  Recently Added Patents
Plural component proportioner
Playlist search device, playlist search method and program
Synchronization scheduling apparatus and method in real-time multi-core system
Method and apparatus for internet on-line insurance policy service
Heat stable variants of plant adenosine diphosphate glucose pyrophosphorylase small subunit
  Randomly Featured Patents
Method and apparatus for dispensing compressed gas into a vehicle
Design of an integrated circuit by selectively reducing or maintaining power lines of the device
Loose-fill insulation with improved recoverability
Information label for target user, and display package having the label
Multi-grained molding
Wire brush holder coupled to can
Method and apparatus for wireless outdoor environment communications networks
System and method for large scale survey analysis
Sensor for hemispherical applications
Optical multiplexer/demultiplexer, optical device, and optical transmission system