Resources Contact Us Home
Voice response system with automated data transfer

Image Number 3 for United States Patent #5164981.

A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.

  Recently Added Patents
Assay cartridges and methods of using the same
Light-scattering substrate, method for manufacturing light-scattering substrate, polarizing plate and image display device
Masonry building block and interlocking wall system incorporating such blocks
Ecologically sensitive mud-gas containment system
Complex pattern deciphering using architecture parallel to swarm intelligence
Table with seat
Hepatitis C virus inhibitors
  Randomly Featured Patents
Method for forming solution cast tetrafluoroethylene polymer films
Footrest of bicycle
Wheelchair brake
Begonia plant named `Atlanta Jazz`
Three dimensional data processing device and method, three dimensional image generating device, navigation device, and computer-readable medium containing three-dimensional data processing pro
Method of improving glass batch melting by use of water glass
Wine refrigerator
Sheet material handling device
Ring guard insert
Range pole with integrated power system