Resources Contact Us Home
Voice response system with automated data transfer

Image Number 3 for United States Patent #5164981.

A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.

  Recently Added Patents
Image-capturing device and projection automatic calibration method of projection device
Enterprise seamless mobility
Virtual appliance update method
Electric separator, method for the production and use thereof
Method for conformal plasma immersed ion implantation assisted by atomic layer deposition
Enabling improvement in cellular network coverage
Magnetic resonance imaging apparatus
  Randomly Featured Patents
Clamping apparatus
Compressed-air screw or bolt tightener, especially an impulse or a torque screw or bolt tightener
Implantable medical devices with piezoelectric anchoring member
Fuel conditioning process
Integrated lamp and fascia system
Wafer engine
Handle for a faucet
Integrated circuit with vertical bipolar power transistors and isolated lateral bipolar control transistors
Fixed RF connector having internal floating members with impedance compensation
Aminofunctional polyvinylacetals