Resources Contact Us Home
Voice response system with automated data transfer

Image Number 3 for United States Patent #5164981.

A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.

  Recently Added Patents
System for wireless local area network (WLAN) transmission and for coexistence of WLAN and another type of wireless transmission and methods thereof
Variety corn line NPAA2675
Fuel cell module, manufacturing method thereof and unit containing several of the latter
Power surface mount light emitting die package
  Randomly Featured Patents
Information distributing system and storage medium recorded with a program for distributing information
Point-to-point-to-point calling
Adapter for use with a tandem-free conference bridge
Aviation auto-inflatable life raft
Output buffer circuits for reducing ground bounce noise
Silver alloy foil for interconnector for solar cell
Low pressure unloader mechanism
Sealing device for engine piston
Golf club shaft
Nitric oxide donors and pharmaceutical compositions containing them