Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
Voice response system with automated data transfer










Image Number 3 for United States Patent #5164981.

A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.








 
 
  Recently Added Patents
Method and system for monitoring service quality in a mobile node
Method and apparatus for sharing virtual workspaces
Method for preventing wheat from mycotoxin contamination
System and method for converting biomass to ethanol via syngas
Method for exchanging data concerning an electronic transaction
Pressure-applying member, fixing device, and image forming apparatus
Bus controller for handling split transactions
  Randomly Featured Patents
System and method for processing a form
Detecting LAN number misconfiguration
Distortion characteristic and yield of semiconductor laser module
Method of making paper from aldehyde modified cellulose pulp with selected additives
Laptop computer desk
Television set
Method for producing caro's acid
Method of detecting a polishing endpoint layer of a semiconductor wafer which includes a non-reactive reporting specie
Accelerometer
Timing and supply bias circuit using one capacitor