Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
Voice response system with automated data transfer










Image Number 3 for United States Patent #5164981.

A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.








 
 
  Recently Added Patents
Lens barrel, photographic device, and production method of same
Closed container comprising an activated factor VII polypeptide, processes for the preparation of the same, and a kit and a method for use of the kit
Electromagnetic step-by-step wobble-type micromotor
Indexing digitized speech with words represented in the digitized speech
Communication system with signal processing mechanism and method of operation thereof
Fused heterocyclic compounds as ion channel modulators
Aqueous lubricant
  Randomly Featured Patents
Fastener for a heat sink on a chip
Thin-walled bearings
Pipeline vehicle
Screw and nut holder for tool
Polymeric hydrophobic aminonitrile quats used for bleach activation
Needle cover and cannula support comprising a needle cover
Resistive elements for heating an aerofoil, and device for heating an aerofoil incorporating such elements
Performance evaluating apparatus, method, and computer-readable medium
Method of determining transmission rate from a mobile station to a base station in a wireless communication system
Surgical clip application assembly