Resources Contact Us Home
Voice response system with automated data transfer

Image Number 3 for United States Patent #5164981.

A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.

  Recently Added Patents
Semiconductor fin device and method for forming the same using high tilt angle implant
Data center with free-space optical communications
Multi-bank queuing architecture for higher bandwidth on-chip memory buffer
Methods circuits apparatuses and systems for facilitating access to online content
Multi-band dipole antenna
Light-emitting device package and method of manufacturing the same
Tool box
  Randomly Featured Patents
Modulation controller, method of controlling and three phase converter system employing the same
Optically active quaternary ammonium salt having axial asymmetry, and method for producing alpha-amino acid and derivative thereof by using the same
Fluid additive and method for treatment of subterranean formations
Portable telephone
Organic thin-film transistors
Apparatus and method for gaming device coin payout
Tandem rotary master cylinder
Polymorphic form of itraconazole
System for transporting inked paper from a printing station to a stacker station by means of pressurized air
Joint construction and mounting structure