Resources Contact Us Home
Voice response system with automated data transfer

Image Number 3 for United States Patent #5164981.

A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.

  Recently Added Patents
Disk drive to enable defect margining
Method for carrying out a chemical reaction
Process for producing polyols
Systems and methods for classifying electronic information using advanced active learning techniques
Spark plug
Hydrogenolysis of ethyl acetate in alcohol separation processes
  Randomly Featured Patents
Device for stabilizing a disassembly device during use
Expansion container for a fuel tank
Processes for separating and concentrating certain ions from mixed ion solutions using ion-binding ligands bonded to membranes
Push-button switch
Focus detection device
Methods for sealing a vascular puncture
Core memory phaser driver
Method of injecting a first and a second fuel component and injection head for a rocket
Combinational approach for developing building blocks of DSP compiler
User assisted fraud detection in a cellular communications system