Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
Voice response system with automated data transfer










Image Number 3 for United States Patent #5164981.

A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.








 
 
  Recently Added Patents
Die packages and systems having the die packages
Apparatus and method for adapted deblocking filtering strength
Approaching object detection system
Playback device, playback method, and computer program
Compound semiconductor device and manufacturing method therefor
Method for generating codewords
Data-conditioned encryption method
  Randomly Featured Patents
Heavy oil catalytic cracking process and apparatus
Benzotriazole ultraviolet stabilizers and their use in organic compositions
Key code generator
Hydrogen storage alloy
5,11-dihydro-6H-pyrido(2,3-B)(1,4)benzodiazepin-6-ones substituted in the 11-position, processes for preparing them and pharmaceutical compositions containing these compounds
Discontinuous carbon fiber reinforced glass matrix composites with secondary matrix reinforcement
Power series predistorter and control method thereof
Secret hashing for TCP SYN/FIN correspondence
Dynamic control of configurable logic
Adaptive crossing frequency domain equalization (FDE) in digital PolMux coherent systems