Resources Contact Us Home
Browse by: INVENTOR PATENT HOLDER PATENT NUMBER DATE
 
 
Voice response system with automated data transfer










Image Number 3 for United States Patent #5164981.

A voice response system for providing interactive data exchange between an outside party, an operator and one or more data bases wherein a voice path switch initially connects an outside party to a database through a voice response unit. The voice response unit provides digitized voice prompts and questions to the outside party. The outside party responds to the prompts by entering selected numbers on a telephone touchtone keypad. The voice response unit then converts data from the database to voice signals recognizable by the outside party. The voice response unit or the outside party may selectively transfer the transaction to a human operator. In addition to providing transfer of voice signals from the voice response system to an operator, the system provides the operator with a list of information transacted thus far between the outside party and the voice response unit. The system also includes a workstation programmable function feature which performs a selected task upon the occurrence of a predetermined event such as receiving data at the operator workstation or removing or replacing the operator telephone handset.








 
 
  Recently Added Patents
Optical analysis device, optical analysis method and computer program for optical analysis
Method for transforming a single reactor line
Reliability fire pressure switch
Nonvolatile semiconductor memory device
Autonomous downlink code selection for femto cells
Automated tuning in a virtual machine computing environment
Sports helmet
  Randomly Featured Patents
Reference flow liquid chromatography system with stable baseline
Rotary tool holder
Picture framing system
Material dispensing apparatus including a nozzle having a wedge-shaped aperture, and method of using same
Ni/TiO.sub.2 hydrogenation catalyst
Universal access port
Software tool with modeling of asynchronous program flow
Multistage hemodiafiltration/hemofiltration method and apparatus
Process for making zirconia-alumina
Mobile system and driving method thereof