| |
 |
|
Class Information
Number: 379/266.1
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system > Call record
Description: Subject matter wherein a specific record is used to control or track a call in one or more agent call centers.
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7623650 |
Universal multi-browser interface for customer service representatives |
Nov. 24, 2009 |
| 7623651 |
Context retention across multiple calls in a telephone interaction system |
Nov. 24, 2009 |
| 7587041 |
System and method for analysing communications streams |
Sep. 8, 2009 |
| 7574000 |
System and method for analysing communications streams |
Aug. 11, 2009 |
| 7573998 |
Methods and systems for management of data for multiple call centers |
Aug. 11, 2009 |
| 7570755 |
Routine communication sessions for recording |
Aug. 4, 2009 |
| 7539295 |
Method for creating and maintaining threads of phone/email/fax/SMS conversations |
May. 26, 2009 |
| 7486784 |
Bill payment service |
Feb. 3, 2009 |
| 7486783 |
Bill payment system and method |
Feb. 3, 2009 |
| 7466816 |
System and method for analysing communication streams |
Dec. 16, 2008 |
| 7463730 |
System and method for caller confirmation of call center agent notes |
Dec. 9, 2008 |
| 7369654 |
Efficiency report incorporating communication switch statistics |
May. 6, 2008 |
| 7356139 |
Computer telephony integration (CTI) complete hospitality contact center |
Apr. 8, 2008 |
| 7315617 |
Method and system for managing calls of an automatic call distributor |
Jan. 1, 2008 |
| 7315616 |
System and method for maintaining real-time agent information for multi-channel communication queuing |
Jan. 1, 2008 |
| 7308093 |
System and method for multi-channel communication queuing using routing and escalation rules |
Dec. 11, 2007 |
| 7292684 |
User information management program and user information management device |
Nov. 6, 2007 |
| 7257218 |
Presence enabled queue management |
Aug. 14, 2007 |
| 7231033 |
System and method for providing a service to a customer via a communication link |
Jun. 12, 2007 |
| 7224973 |
Communication agent apparatus |
May. 29, 2007 |
| 7215759 |
Hold queue wait estimations |
May. 8, 2007 |
| 7190782 |
Personal communication center performance display and status alert system |
Mar. 13, 2007 |
| 7158623 |
Method and apparatus for dial stream analysis |
Jan. 2, 2007 |
| 7149295 |
Technique for effectively controlling communication links to an information assistance service |
Dec. 12, 2006 |
| 7139555 |
Unified contact list |
Nov. 21, 2006 |
| 7127058 |
Managing communications in a call center |
Oct. 24, 2006 |
| 7085368 |
Method of providing a screen-pop via SIP |
Aug. 1, 2006 |
| 6983045 |
Efficiency report incorporating communication switch statistics |
Jan. 3, 2006 |
| 6973299 |
Unified contact list |
Dec. 6, 2005 |
| 6970554 |
System and method for observing calls to a call center |
Nov. 29, 2005 |
| 6954529 |
Recordal of call results in a predictive dialing application |
Oct. 11, 2005 |
| 6870926 |
Method of optimizing call center resources based upon statistics |
Mar. 22, 2005 |
| 6868141 |
METHOD AND TELEPHONE AGENT SYSTEM FOR GENERATING A MESSAGE RECORD OF AT LEAST A PART OF A CONVERSATION BETWEEN TELEPHONE AGENTS AND FOR TRANSMITTING INFORMATION REGARDING THE MESSAGE RECORD TO |
Mar. 15, 2005 |
| 6862343 |
Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications network |
Mar. 1, 2005 |
| 6859529 |
Method and system for self-service scheduling of inbound inquiries |
Feb. 22, 2005 |
| 6850612 |
End user automatic call distributor network control |
Feb. 1, 2005 |
| 6823054 |
Apparatus and method for analyzing an automated response system |
Nov. 23, 2004 |
| 6782093 |
Graphical method and system for visualizing performance levels in time-varying environment |
Aug. 24, 2004 |
| 6748074 |
System and method for purging a call list |
Jun. 8, 2004 |
| 6741697 |
Telephone call centre performance evaluation |
May. 25, 2004 |
| 6724887 |
Method and system for analyzing customer communications with a contact center |
Apr. 20, 2004 |
| 6718022 |
Method and apparatus for universal call identification |
Apr. 6, 2004 |
| 6711256 |
System and method for telemarketing through a hypertext network |
Mar. 23, 2004 |
| 6671368 |
Service desk system for allowing easily changeable associations for data retrieval and display |
Dec. 30, 2003 |
| 6587557 |
System and method of distributing outbound telephony services over a computer network |
Jul. 1, 2003 |
| 6567504 |
Automated calling system with database updating |
May. 20, 2003 |
| 6535601 |
Skill-value queuing in a call center |
Mar. 18, 2003 |
| 6480601 |
Voice and data transfer from outbound dialing to inbound ACD queue |
Nov. 12, 2002 |
| 6442269 |
Method and apparatus for integrating business data and transaction data in a transaction processing environment |
Aug. 27, 2002 |
| 6434231 |
Virtualized computer telephony integrated link for enhanced functionality in call centers |
Aug. 13, 2002 |
|
|
|
