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Class Information
Number: 379/266.09
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system > Home agent
Description: Subject matter wherein a remotely located agent connected to an agent call center via a network (e.g., a PSTN) is forwarded a call received by the call center.
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7602897 |
Method for supporting the mobility of a subscriber across a communication system |
Oct. 13, 2009 |
| 7590107 |
TCP/IP transport interface for ISDN telephone |
Sep. 15, 2009 |
| 7257218 |
Presence enabled queue management |
Aug. 14, 2007 |
| 7170983 |
Method and system for providing a work-at-home telecommunication service |
Jan. 30, 2007 |
| 7020255 |
Method and system for providing a work-at-home telecommunication service |
Mar. 28, 2006 |
| 6970829 |
Method and system for skills-based planning and scheduling in a workforce contact center environment |
Nov. 29, 2005 |
| 6934379 |
Multiple client remote agent network method |
Aug. 23, 2005 |
| 6879684 |
Method of transmitting data to members of an operator service |
Apr. 12, 2005 |
| 6876740 |
Method for transmitting information between a switching center and a communications terminal |
Apr. 5, 2005 |
| 6704411 |
System and method for realizing home agent client function for call center system |
Mar. 9, 2004 |
| 6587558 |
System and method for virtual interactive response unit |
Jul. 1, 2003 |
| 6535600 |
System for automatically routing calls to call center agents in an agent surplus condition based on service levels |
Mar. 18, 2003 |
| 6411706 |
Office call state display system |
Jun. 25, 2002 |
| 6404879 |
System and method for providing data connections between an agent and a database of a company |
Jun. 11, 2002 |
| 6320956 |
Multiple client remote agent network method |
Nov. 20, 2001 |
| 5802163 |
Methods and apparatus for implementing an outbound network call center |
Sep. 1, 1998 |
| 5778060 |
Work at home ACD agent network with cooperative control |
Jul. 7, 1998 |
| 5764639 |
System and method for providing a remote user with a virtual presence to an office |
Jun. 9, 1998 |
| 5742675 |
Method and apparatus for automatically distributing calls to available logged-in call handling agents |
Apr. 21, 1998 |
| 5459780 |
Work at home agent ACD call distribution |
Oct. 17, 1995 |
| 5392345 |
Work at home ACD agent network |
Feb. 21, 1995 |
| 5291551 |
Home agent telecommunication technique |
Mar. 1, 1994 |
| 5067149 |
Telephone line communications control system with dynamic call streaming |
Nov. 19, 1991 |
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