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Class Information
Number: 379/266.07
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system > Call campaign (e.g., script, application, inbound/outbound balancing)
Description: Subject matter wherein an application specifies a specific algorithm for handling incoming and outgoing calls in a call center.

Sub-classes under this class:

Class Number Class Name Patents
379/266.08 Predictive algorithm 108

Patents under this class:
1 2 3 4 5

Patent Number Title Of Patent Date Issued
8712032 Using location based services for determining a calling window Apr. 29, 2014
8705725 Member-initiated outbound call Apr. 22, 2014
8693671 Network predictive customer service queue management Apr. 8, 2014
8693673 Carrier-implemented call event data management Apr. 8, 2014
8693674 Providing agent availability for an outdial application Apr. 8, 2014
8687791 System, method, and computer readable medium for routing an agent to a preferred communications platform Apr. 1, 2014
8681952 Systems and methods to selectively provide telephonic connections Mar. 25, 2014
8681778 Systems and methods to manage privilege to speak Mar. 25, 2014
8660256 Dynamic load balancing between multiple locations with different telephony system Feb. 25, 2014
8660258 System and methods for selecting a dialing strategy for placing an outbound call Feb. 25, 2014
8654963 Method and system for integrating an interaction management system with a business rules management system Feb. 18, 2014
8649501 Interactive dialing system Feb. 11, 2014
8649500 Dynamic allocation of agents for outbound calling in an automated communication link establishment and management system Feb. 11, 2014
8644465 Method for processing audio data on a network and device therefor Feb. 4, 2014
8644492 Real time feedback of script logic Feb. 4, 2014
8630404 Iterative scheduling and campaign management Jan. 14, 2014
8619968 View and metrics for a queueless contact center Dec. 31, 2013
8611527 Load-balancing and system sharing techniques for interactive voice response systems Dec. 17, 2013
8605887 Method and system for managing interactive communications campaign using a hold queue Dec. 10, 2013
8600359 Data session synchronization with phone numbers Dec. 3, 2013
8600756 Handling a telephone call by voice analytics in a computer-telephony integration system Dec. 3, 2013
8594312 Method and system for managing interactive communications campaigns with call pacing Nov. 26, 2013
8594309 Managing interactive communications campaigns with customer recovery Nov. 26, 2013
8588401 Method for automated handling of outbound contacts requiring assured connection to a live agent Nov. 19, 2013
8577016 Methods and systems for processing and managing telephonic communications using ring pools Nov. 5, 2013
8553873 Revising outbound forecasts and corresponding schedules based on performance data Oct. 8, 2013
8548155 Dynamic message context driven application assembly for customer service agent productivity applications Oct. 1, 2013
8548148 Customer callback reward system and method Oct. 1, 2013
8548133 Managing electronic consent for calling campaigns Oct. 1, 2013
8532283 Integrating embedded links with call center operation Sep. 10, 2013
8520834 Method of displaying complex relationships Aug. 27, 2013
8503661 Single workflow for colloborative network routing over heteogeneous system Aug. 6, 2013
8503665 System and method of writing and using scripts in automated, speech-based caller interactions Aug. 6, 2013
8494151 System and method for balancing call session assignments on an agent console Jul. 23, 2013
8462935 System and method for monitoring an automated voice response system Jun. 11, 2013
8462914 Automated incident response method and system Jun. 11, 2013
8433053 Voice user interfaces based on sample call descriptions Apr. 30, 2013
8411844 Method for controlling abandonment rate in outbound campaigns Apr. 2, 2013
8406412 System and method for call flow generation via real-time tracking of guided problem resolution Mar. 26, 2013
8391466 Generating communication forecasts and schedules based on multiple outbound campaigns Mar. 5, 2013
8385532 Real-time detective Feb. 26, 2013
8379834 Method and system for managing interactive communications campaigns Feb. 19, 2013
8363792 Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call Jan. 29, 2013
8363819 Collaboration system and method Jan. 29, 2013
8358771 System and method for managing customer communications over communication channels Jan. 22, 2013
8358774 Enterprise-wide occupancy based routing Jan. 22, 2013
8355493 Next generation auto-dialer Jan. 15, 2013
8345852 System to estimate best time to contact a contact center Jan. 1, 2013
8311202 Customer callback reward system and method Nov. 13, 2012
8300799 Campaign manager Oct. 30, 2012

1 2 3 4 5

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