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Class Information
Number: 379/266.07
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system > Call campaign (e.g., script, application, inbound/outbound balancing)
Description: Subject matter wherein an application specifies a specific algorithm for handling incoming and outgoing calls in a call center.
Sub-classes under this class:
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7616757 |
Scalable call center telecommunications system |
Nov. 10, 2009 |
| 7603108 |
Automatic connection and access controls for communications devices |
Oct. 13, 2009 |
| 7555114 |
System and method for analyzing outbound calling campaigns |
Jun. 30, 2009 |
| 7536003 |
Computer product, operator supporting apparatus, and operator supporting method |
May. 19, 2009 |
| 7502460 |
Method and system for distributing outbound telephone calls |
Mar. 10, 2009 |
| 7424108 |
Optimal dynamic agent state assignment |
Sep. 9, 2008 |
| 7400718 |
Automated business form information aquisition system |
Jul. 15, 2008 |
| 7366285 |
Multi-modal communications method |
Apr. 29, 2008 |
| 7343010 |
System and method for integrated resource scheduling and task allocation |
Mar. 11, 2008 |
| 7302051 |
System and method for providing an automatic telephone call back from information provided at a data terminal |
Nov. 27, 2007 |
| 7280651 |
Method and system for performing automated telemarketing |
Oct. 9, 2007 |
| 7266193 |
Adaptive feedback arrangement for controlling agent availability service level in a predictive dialer |
Sep. 4, 2007 |
| 7239692 |
Method and system for distributing outbound telephone calls |
Jul. 3, 2007 |
| 7236583 |
System and method for optimizing call routing to an agent |
Jun. 26, 2007 |
| 7215760 |
Outbound dialing decision criteria based |
May. 8, 2007 |
| 7197132 |
Adaptive transaction guidance |
Mar. 27, 2007 |
| 7174010 |
System and method for increasing completion of training |
Feb. 6, 2007 |
| 7162021 |
Call routing control using call routing scripts |
Jan. 9, 2007 |
| 7158629 |
System and method for preemptive goals based routing of contact records |
Jan. 2, 2007 |
| 7142662 |
Method and system for distributing outbound telephone calls |
Nov. 28, 2006 |
| 7139369 |
Interface and method of designing an interface |
Nov. 21, 2006 |
| 7127059 |
System and method for integrated resource scheduling, task allocation and agent work management |
Oct. 24, 2006 |
| 7107010 |
Short-range radio terminal adapted for data streaming and real time services |
Sep. 12, 2006 |
| 7103173 |
System and method for preemptive goals based routing of contact records |
Sep. 5, 2006 |
| 7103170 |
System and method for providing a call back option for callers to a call center |
Sep. 5, 2006 |
| 7082194 |
Feedback control of call processing in a communication system switch with script selection based on assigned weightings |
Jul. 25, 2006 |
| 7076049 |
Method of designing a telecommunications call center interface |
Jul. 11, 2006 |
| 7054434 |
System and method for common account based routing of contact records |
May. 30, 2006 |
| 7046789 |
TracM-task and resource automation for call center management |
May. 16, 2006 |
| 7023980 |
Outbound dialing decision criteria based |
Apr. 4, 2006 |
| 7020258 |
Expandable multiline dialing apparatus |
Mar. 28, 2006 |
| 7016485 |
Emergency call load management for call centers |
Mar. 21, 2006 |
| 7010115 |
System and method for predictive contacts |
Mar. 7, 2006 |
| 7006606 |
Sponsored information distribution method and apparatus |
Feb. 28, 2006 |
| 6990179 |
Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call |
Jan. 24, 2006 |
| 6980640 |
Automated right-party contact telephone system |
Dec. 27, 2005 |
| 6973171 |
Technique for analyzing information assistance call patterns |
Dec. 6, 2005 |
| 6961418 |
Telephone appointment processing system |
Nov. 1, 2005 |
| 6959080 |
Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection |
Oct. 25, 2005 |
| 6944281 |
Outbound call center |
Sep. 13, 2005 |
| 6928157 |
System and method for automated customer calling |
Aug. 9, 2005 |
| 6928155 |
Process for including functions of an automatic call distributor system in an interactive voice response system |
Aug. 9, 2005 |
| 6912272 |
Method and apparatus for managing communications and for creating communication routing rules |
Jun. 28, 2005 |
| 6889195 |
System and method for utilizing a computer network in conjunction with traditional telemarketing |
May. 3, 2005 |
| 6879674 |
System and method for providing an automatic telephone call back to a telephone line being used to access a computer network |
Apr. 12, 2005 |
| 6865258 |
Method and system for enhanced transcription |
Mar. 8, 2005 |
| 6850603 |
System and method for the creation and automatic deployment of personalized dynamic and interactive voice services |
Feb. 1, 2005 |
| 6819758 |
Method, system, and computer-readable media for performing speech recognition of indicator tones |
Nov. 16, 2004 |
| 6804346 |
Staged predictive dialing system |
Oct. 12, 2004 |
| 6788768 |
System and method for real-time, personalized, dynamic, interactive voice services for book-related information |
Sep. 7, 2004 |
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