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Class Information
Number: 379/266.06
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system > Call or agent queuing > Estimating or reporting waiting time
Description: Subject matter wherein the time a call is calculated to remain in queue is conveyed to a caller or supervisor.
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 5511112 |
Automated voice system for improving agent efficiency and improving service to parties on hold |
Apr. 23, 1996 |
| 5506898 |
Expected wait-time indication arrangement |
Apr. 9, 1996 |
| 5465286 |
Apparatus for supervising an automatic call distribution telephone system |
Nov. 7, 1995 |
| 5384841 |
Automatic call distribution network with call overload system and method |
Jan. 24, 1995 |
| 5313517 |
Automatic busy message sending system for telephone communication |
May. 17, 1994 |
| 5309505 |
Automated voice system for improving agent efficiency and improving service to parties on hold |
May. 3, 1994 |
| 5299259 |
Distributing calls over serving centers of a large customer |
Mar. 29, 1994 |
| 5295184 |
Dynamically adjustable call pacing system |
Mar. 15, 1994 |
| 5291552 |
Distribution of calls among automatic call distributors of a single large customer |
Mar. 1, 1994 |
| 5249223 |
Call-load-control arrangement for an emergency-call-answering center |
Sep. 28, 1993 |
| 5241584 |
Response time evaluation unit |
Aug. 31, 1993 |
| 5214688 |
Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls |
May. 25, 1993 |
| 5185782 |
ACD arrangement for automatically returning a call at a time specified by the original caller |
Feb. 9, 1993 |
| 5025468 |
Computerized system for incoming calls |
Jun. 18, 1991 |
| 5020095 |
Interactive call distribution processor |
May. 28, 1991 |
| 4881261 |
Method for predictive pacing of calls in a calling system |
Nov. 14, 1989 |
| 4788715 |
Announcing waiting times in queuing systems |
Nov. 29, 1988 |
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