 |
|
 |
| |
 |
|
Class Information
Number: 379/266.04
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system > Call or agent queuing > Overflow (e.g., queue-to-queue, acd-to-acd)
Description: Subject matter wherein a call is moved from one queue to another, or one ACD to another such that it is handled more efficiently (e.g., lowers caller wait time).
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7630487 |
Method and system for distributing calls |
Dec. 8, 2009 |
| RE40935 |
Control of access to the call completion on busy link service in a private telecommunication network |
Oct. 13, 2009 |
| 7505578 |
Load balancing in a network of contact centres |
Mar. 17, 2009 |
| 7430290 |
Virtual queuing support system and method |
Sep. 30, 2008 |
| 7231032 |
Negotiated routing in telephony systems |
Jun. 12, 2007 |
| 7130793 |
System and method for minimizing overrun and underrun errors in packetized voice transmission |
Oct. 31, 2006 |
| 7095843 |
Selective messaging in a multiple messaging link environment |
Aug. 22, 2006 |
| 7020264 |
Negotiated routing in telephony systems |
Mar. 28, 2006 |
| 7016485 |
Emergency call load management for call centers |
Mar. 21, 2006 |
| 7012996 |
System and method for operating a highly distributed interactive voice response system |
Mar. 14, 2006 |
| 6876952 |
Methods and apparatus for maintaining queues |
Apr. 5, 2005 |
| 6873699 |
Network linkage type private branch exchange system and control method thereof |
Mar. 29, 2005 |
| 6847713 |
Method and apparatus for robust call routing |
Jan. 25, 2005 |
| 6845155 |
Technique for effectively processing and dynamically routing communication calls |
Jan. 18, 2005 |
| 6823062 |
Arrangement for predicting call-center status in a network call-routing system |
Nov. 23, 2004 |
| 6801620 |
Enhanced agent automatic call distribution control |
Oct. 5, 2004 |
| 6788780 |
Communications apparatus |
Sep. 7, 2004 |
| 6788781 |
Emergency call load management for call centers |
Sep. 7, 2004 |
| 6775371 |
Technique for effectively providing concierge-like services in a directory assistance system |
Aug. 10, 2004 |
| 6763093 |
Application based queuing via an H.323/SIP interface |
Jul. 13, 2004 |
| 6754334 |
Automatic call director first in first out accessory |
Jun. 22, 2004 |
| 6711255 |
Predictive distribution of calls between inquiry centers |
Mar. 23, 2004 |
| 6650748 |
Multiple call handling in a call center |
Nov. 18, 2003 |
| 6643366 |
Control of access to the call completion on busy link service in a private telecommunication network |
Nov. 4, 2003 |
| 6625275 |
Private branch exchange network system |
Sep. 23, 2003 |
| 6522743 |
Routing calls to call centers |
Feb. 18, 2003 |
| 6453039 |
Method and apparatus for robust call routing |
Sep. 17, 2002 |
| 6445784 |
Point-of-presence call management center |
Sep. 3, 2002 |
| 6442242 |
Multifunction autoattendant system and method of operation thereof |
Aug. 27, 2002 |
| 6430282 |
Methods and apparatus for originating voice calls |
Aug. 6, 2002 |
| 6404885 |
Method and system for providing multiple classes of telephone access service |
Jun. 11, 2002 |
| 6381329 |
Point-of-presence call center management system |
Apr. 30, 2002 |
| 6366668 |
Method of routing calls in an automatic call distribution network |
Apr. 2, 2002 |
| 6330323 |
Enhanced overflow call processing |
Dec. 11, 2001 |
| 6327364 |
Reducing resource consumption by ACD systems |
Dec. 4, 2001 |
| 6324276 |
Point-of-presence call center management system |
Nov. 27, 2001 |
| 6160875 |
Method of managing overload of message in the communication system |
Dec. 12, 2000 |
| 6134530 |
Rule based routing system and method for a virtual sales and service center |
Oct. 17, 2000 |
| 6049547 |
Lookahead interflow of traffic among a plurality of serving sites of one customer |
Apr. 11, 2000 |
| 5987117 |
Method of dynamic load sharing between systems with automatic telephone call distributors |
Nov. 16, 1999 |
| 5943415 |
Automatic call distributing queuing (ACDQ) call transfer method and telephone system having ACDQ call transfer function |
Aug. 24, 1999 |
| 5910983 |
Apparatus and method for identifying records of overflowed ACD calls |
Jun. 8, 1999 |
| 5887057 |
System and method for overflow on demand in a telecommunications network |
Mar. 23, 1999 |
| RE36051 |
Automatic call distribution network with call overload system and method |
Jan. 19, 1999 |
| 5754639 |
Method and apparatus for queuing a call to the best split |
May. 19, 1998 |
| 5740238 |
Method and apparatus for queuing a call to the best backup split |
Apr. 14, 1998 |
| 5724419 |
Call overflow system and method for an automatic call distribution system |
Mar. 3, 1998 |
| 5657383 |
Flexible customer controlled telecommunications handling |
Aug. 12, 1997 |
| 5524147 |
Method for forming a virtual call center |
Jun. 4, 1996 |
| 5450482 |
Dynamic network automatic call distribution |
Sep. 12, 1995 |
|
|
|
 |
|
 |
|
| |
Randomly Featured Patents |
|
