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Class Information
Number: 379/266.03
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system > Call or agent queuing > Based on time (e.g., age of queued call, time of day, date)
Description: Subject matter wherein a call is assigned as a function of time.
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7620169 |
Waiting but not ready |
Nov. 17, 2009 |
| 7555115 |
Enhanced call queuing system |
Jun. 30, 2009 |
| 7542768 |
Dynamic ring start delay based on multiple factors |
Jun. 2, 2009 |
| 7436948 |
Method and system for timed interaction with an interactive voice response |
Oct. 14, 2008 |
| 7430290 |
Virtual queuing support system and method |
Sep. 30, 2008 |
| 7397912 |
Communication system employing a personal assistant server and a personal assistant terminal |
Jul. 8, 2008 |
| 7356139 |
Computer telephony integration (CTI) complete hospitality contact center |
Apr. 8, 2008 |
| 7313232 |
Monitoring for operator services |
Dec. 25, 2007 |
| 7233980 |
System and method for dynamic queuing in an automatic call distributor |
Jun. 19, 2007 |
| 7215759 |
Hold queue wait estimations |
May. 8, 2007 |
| 7050569 |
Selecting an interactive application to run while a caller is on hold depending on the caller's expected wait time |
May. 23, 2006 |
| 7043008 |
Selective conversation recording using speech heuristics |
May. 9, 2006 |
| 6999578 |
Telephone support method, storage medium and apparatus |
Feb. 14, 2006 |
| 6850612 |
End user automatic call distributor network control |
Feb. 1, 2005 |
| 6754334 |
Automatic call director first in first out accessory |
Jun. 22, 2004 |
| 6741698 |
Call management system using dynamic threshold adjustment |
May. 25, 2004 |
| 6738473 |
Call queuing |
May. 18, 2004 |
| 6724877 |
User specified hold recall treatment |
Apr. 20, 2004 |
| 6721417 |
Method and apparatus for controlling network automatic call distribution |
Apr. 13, 2004 |
| 6714643 |
System and method for implementing wait time estimation in automatic call distribution queues |
Mar. 30, 2004 |
| 6668056 |
System and method for modeling resources for calls centered in a public switch telephone network |
Dec. 23, 2003 |
| 6639982 |
Method and apparatus for agent forcing and call distribution for large team call servicing |
Oct. 28, 2003 |
| 6510221 |
System for automatically routing calls to call center agents in an agent surplus condition based on delay probabilities |
Jan. 21, 2003 |
| 6490350 |
Monitoring system for telephony resources in a call center |
Dec. 3, 2002 |
| 6356632 |
Call selection and agent selection in a call center based on agent staffing schedule |
Mar. 12, 2002 |
| 6347139 |
System for automatically routing calls to call center agents in an agent surplus condition based on agent occupancy |
Feb. 12, 2002 |
| 6263065 |
Method and apparatus for simulating central queue for distributing call in distributed arrangement of automatic call distributors |
Jul. 17, 2001 |
| 6141412 |
Unscheduled event task processing system |
Oct. 31, 2000 |
| 5930335 |
Method and apparatus for tapping control in an electronic switching system |
Jul. 27, 1999 |
| 5867572 |
Customer queuing arrangement |
Feb. 2, 1999 |
| 5864617 |
Call queuing and distribution |
Jan. 26, 1999 |
| RE36051 |
Automatic call distribution network with call overload system and method |
Jan. 19, 1999 |
| 5754639 |
Method and apparatus for queuing a call to the best split |
May. 19, 1998 |
| 5740238 |
Method and apparatus for queuing a call to the best backup split |
Apr. 14, 1998 |
| 5712909 |
Key telephone apparatus with automatic call distribution function |
Jan. 27, 1998 |
| 5684872 |
Prediction of a caller's motivation as a basis for selecting treatment of an incoming call |
Nov. 4, 1997 |
| 5642411 |
Anticipatory call distributor |
Jun. 24, 1997 |
| 5633924 |
Telecommunication network with integrated network-wide automatic call distribution |
May. 27, 1997 |
| 5524147 |
Method for forming a virtual call center |
Jun. 4, 1996 |
| 5515421 |
Automatic batch broadcast system |
May. 7, 1996 |
| 5506898 |
Expected wait-time indication arrangement |
Apr. 9, 1996 |
| 5311574 |
Automatic customer call back for automatic call distribution systems |
May. 10, 1994 |
| 5295184 |
Dynamically adjustable call pacing system |
Mar. 15, 1994 |
| 5247569 |
System and method for controlling outbound and inbound calls in a telephone communication system |
Sep. 21, 1993 |
| 5206903 |
Automatic call distribution based on matching required skills with agents skills |
Apr. 27, 1993 |
| 5155761 |
Automatic call back system and method of operation |
Oct. 13, 1992 |
| 5040208 |
Coordinated voice and data display having temporary storage of transaction data |
Aug. 13, 1991 |
| 5025468 |
Computerized system for incoming calls |
Jun. 18, 1991 |
| 4885780 |
Method for call routing in a network |
Dec. 5, 1989 |
| 4850011 |
Key telephone system providing selection of key or PBX operational modes |
Jul. 18, 1989 |
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