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Class Information
Number: 379/265.14
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system > Routing to available agent > Based on time (e.g., longest waiting agent)
Description: Subject matter wherein a call is routed as a function of time.
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7590107 |
TCP/IP transport interface for ISDN telephone |
Sep. 15, 2009 |
| 7505578 |
Load balancing in a network of contact centres |
Mar. 17, 2009 |
| 7457403 |
Method and apparatus for determining a real time average speed of answer in an automatic call distribution system |
Nov. 25, 2008 |
| 7430290 |
Virtual queuing support system and method |
Sep. 30, 2008 |
| 7349534 |
Call routing from first to second dialog of interactive voice response system |
Mar. 25, 2008 |
| 7236584 |
Method and apparatus for providing fair access to agents in a communication center |
Jun. 26, 2007 |
| 7233980 |
System and method for dynamic queuing in an automatic call distributor |
Jun. 19, 2007 |
| 7184541 |
Method and apparatus for selecting an agent to handle a call |
Feb. 27, 2007 |
| 7120244 |
Call routing from manual to automated dialog of interactive voice response system |
Oct. 10, 2006 |
| 6771764 |
Schedule based transaction routing |
Aug. 3, 2004 |
| 6741698 |
Call management system using dynamic threshold adjustment |
May. 25, 2004 |
| 6639982 |
Method and apparatus for agent forcing and call distribution for large team call servicing |
Oct. 28, 2003 |
| 6628778 |
Automatic relay method and storage medium containing automatic relay processing program |
Sep. 30, 2003 |
| 6563920 |
Methods and apparatus for processing of communications in a call center based on variable rest period determinations |
May. 13, 2003 |
| 6445788 |
Method and apparatus for providing fair access to agents in a communication center |
Sep. 3, 2002 |
| 6169798 |
System and method for automatic call |
Jan. 2, 2001 |
| 6141412 |
Unscheduled event task processing system |
Oct. 31, 2000 |
| 6055307 |
System and method for selecting agent destinations and monitoring calls made to network customers |
Apr. 25, 2000 |
| 6005932 |
Dynamic schedule profiler for ACD |
Dec. 21, 1999 |
| 5864617 |
Call queuing and distribution |
Jan. 26, 1999 |
| 5684872 |
Prediction of a caller's motivation as a basis for selecting treatment of an incoming call |
Nov. 4, 1997 |
| 5642411 |
Anticipatory call distributor |
Jun. 24, 1997 |
| 5590188 |
Rules-based call routing |
Dec. 31, 1996 |
| 5546452 |
Communications system using a central controller to control at least one network and agent system |
Aug. 13, 1996 |
| 4694483 |
Computerized system for routing incoming telephone calls to a plurality of agent positions |
Sep. 15, 1987 |
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