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Class Information
Number: 379/265.06
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system > Reporting status (e.g., supervisory reporting) > Monitoring agent performance (e.g., quality of agent's performance)
Description: Subject matter wherein surveillance of the actions of an agent are used to judge how well the agent is carrying out required tasks for a call center.










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