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Class Information
Number: 379/265.04
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system > Reporting status (e.g., supervisory reporting) > Log-on or log-off of agent
Description: Subject matter wherein an agent inputs information into a call center computer indicating the agent s identity and whether the agent is available (by logging-on) or is not available (by logging-off) to answer calls received by the call center.
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7599358 |
Telephone system, its log-in management method and server device |
Oct. 6, 2009 |
| 7596504 |
Management of support center calls |
Sep. 29, 2009 |
| 7532615 |
Universal agent log-in using a SIP registrar |
May. 12, 2009 |
| 7454201 |
System for providing message services through a private network and mobile station |
Nov. 18, 2008 |
| 7409054 |
System and method for integrated resource scheduling, task allocation and agent work management |
Aug. 5, 2008 |
| 7386113 |
System and method for integrated resource scheduling and agent work management |
Jun. 10, 2008 |
| 7343010 |
System and method for integrated resource scheduling and task allocation |
Mar. 11, 2008 |
| 7313232 |
Monitoring for operator services |
Dec. 25, 2007 |
| 7245714 |
Computer telephony integration hotelling method and system |
Jul. 17, 2007 |
| 7242760 |
Automatic detecting when an agent is available |
Jul. 10, 2007 |
| 7197133 |
Information transfer to a call agent using a portal system |
Mar. 27, 2007 |
| 7127059 |
System and method for integrated resource scheduling, task allocation and agent work management |
Oct. 24, 2006 |
| 7062032 |
Virtual work environment for remote users |
Jun. 13, 2006 |
| 7046778 |
Telecommunications portal capable of interpreting messages from an external device |
May. 16, 2006 |
| 7039387 |
Systems, methods and computer program products for responding to AMBER alerts |
May. 2, 2006 |
| 6990188 |
Method for call answering in a distributed communications system |
Jan. 24, 2006 |
| 6987846 |
System and method of changing entity configuration information while automatically monitoring and displaying such information in a call center |
Jan. 17, 2006 |
| 6973175 |
Computer telephony integration hotelling method and system |
Dec. 6, 2005 |
| 6961418 |
Telephone appointment processing system |
Nov. 1, 2005 |
| 6937702 |
Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources |
Aug. 30, 2005 |
| 6934380 |
Method and system for automatic contact distribution utilizing presence detection |
Aug. 23, 2005 |
| 6914975 |
Interactive dialog-based training method |
Jul. 5, 2005 |
| 6879684 |
Method of transmitting data to members of an operator service |
Apr. 12, 2005 |
| 6876740 |
Method for transmitting information between a switching center and a communications terminal |
Apr. 5, 2005 |
| 6829348 |
System for customer contact information management and methods for using same |
Dec. 7, 2004 |
| 6819757 |
Information transfer to a call agent using a portal system |
Nov. 16, 2004 |
| 6804345 |
Virtual contact center with flexible staffing control |
Oct. 12, 2004 |
| 6801609 |
Telephone system with programmable line appearances |
Oct. 5, 2004 |
| 6792102 |
Matching routed call to agent workstation |
Sep. 14, 2004 |
| 6766013 |
Timely shut-down of a real-time work center |
Jul. 20, 2004 |
| 6760414 |
Personal computer banking system and method |
Jul. 6, 2004 |
| 6741172 |
Voice-to-data equipment installation set up method and system |
May. 25, 2004 |
| 6654459 |
Enhanced agent authentication in virtual contact center |
Nov. 25, 2003 |
| 6594357 |
System and method of registering the identity of a telephone terminal in association with the identity of a computer terminal |
Jul. 15, 2003 |
| 6577726 |
Computer telephony integration hotelling method and system |
Jun. 10, 2003 |
| 6493446 |
Call center posting program |
Dec. 10, 2002 |
| 6480598 |
Methods and apparatus for automating the telephone operator services |
Nov. 12, 2002 |
| 6477559 |
Method and apparatus for remotely accessing an automatic transaction processing system |
Nov. 5, 2002 |
| 6470073 |
Service state administration for a communications apparatus |
Oct. 22, 2002 |
| 6373836 |
Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system |
Apr. 16, 2002 |
| 6356632 |
Call selection and agent selection in a call center based on agent staffing schedule |
Mar. 12, 2002 |
| 6356633 |
Electronic mail message processing and routing for call center response to same |
Mar. 12, 2002 |
| 6049602 |
Virtual call center |
Apr. 11, 2000 |
| 5987115 |
Systems and methods for servicing calls by service agents connected via standard telephone lines |
Nov. 16, 1999 |
| 5974414 |
System and method for automated received message handling and distribution |
Oct. 26, 1999 |
| 5974135 |
Teleservices computer system, method, and manager application for integrated presentation of concurrent interactions with multiple terminal emulation sessions |
Oct. 26, 1999 |
| 5960073 |
Method and apparatus for providing an interactive home agent with access to call center functionality and resources |
Sep. 28, 1999 |
| 5898767 |
Casual agent pool |
Apr. 27, 1999 |
| 5815566 |
Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments |
Sep. 29, 1998 |
| 5809130 |
System and method for selectively retrieving communications from any selected location |
Sep. 15, 1998 |
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