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Class Information
Number: 379/265.02
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system
Description: Subject matter wherein, based on a computer implemented application, incoming calls are automatically assigned to agents in a call center.
Sub-classes under this class:
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 5933828 |
Method of structuring a database of a control system for access by third party software |
Aug. 3, 1999 |
| 5933492 |
Method and system for determining and using multiple object states in a computer telephony integration system |
Aug. 3, 1999 |
| 5929897 |
Automated distribution of video telephone calls |
Jul. 27, 1999 |
| 5923747 |
Communications system and interface circuit for interconnecting telephonic switch and agent computer |
Jul. 13, 1999 |
| 5923745 |
Routing calls to call centers |
Jul. 13, 1999 |
| 5923746 |
Call recording system and method for use with a telephonic switch |
Jul. 13, 1999 |
| 5917903 |
Computer telephony integration system and method |
Jun. 29, 1999 |
| 5915012 |
System and method for operating a plurality of call centers |
Jun. 22, 1999 |
| 5915010 |
System, method and user interface for data announced call transfer |
Jun. 22, 1999 |
| 5910983 |
Apparatus and method for identifying records of overflowed ACD calls |
Jun. 8, 1999 |
| 5905793 |
Waiting-call selection based on anticipated wait times |
May. 18, 1999 |
| 5901215 |
Apparatus and method for identifying records of overflowed ACD calls |
May. 4, 1999 |
| 5894512 |
Method and apparatus for routing voice and video calls to a group of agents |
Apr. 13, 1999 |
| 5864615 |
Audio communications inferface, method and communications system for connecting a remote agent to a telephone switch |
Jan. 26, 1999 |
| 5857014 |
System and method for establishing communications between a remote computer and a computer service provider using a telephonic switch |
Jan. 5, 1999 |
| 5815551 |
Telephonic-interface statistical analysis system |
Sep. 29, 1998 |
| 5787160 |
Intelligent routing of special service calls |
Jul. 28, 1998 |
| 5784451 |
Virtual telephony data message system and process |
Jul. 21, 1998 |
| 5761288 |
Service context sensitive features and applications |
Jun. 2, 1998 |
| 5748723 |
Telephone system |
May. 5, 1998 |
| 5740240 |
Computer telephony integration system and method |
Apr. 14, 1998 |
| 5729593 |
Annoucement system and method in a telephone call switching system |
Mar. 17, 1998 |
| 5724418 |
Call distributor |
Mar. 3, 1998 |
| 5715306 |
Automatic call distribution system with user definable logging and method therefor |
Feb. 3, 1998 |
| 5703935 |
Automated telephone operator services |
Dec. 30, 1997 |
| 5687225 |
System for adding outbound dialing to inbound call distributors |
Nov. 11, 1997 |
| 5684863 |
Telephonic-interface statistical analysis system |
Nov. 4, 1997 |
| 5633923 |
Automatic call distribution system with display data storage compression system and method |
May. 27, 1997 |
| 5619557 |
Telephone switching system and method for controlling incoming telephone calls to remote agents and for collecting and providing call data |
Apr. 8, 1997 |
| 5602904 |
System for controlling a call termination on the basis of caller data in a private switched telephone system |
Feb. 11, 1997 |
| 5590188 |
Rules-based call routing |
Dec. 31, 1996 |
| 5574784 |
Dynamic admission control for telecommunications relay service with text-to-speech synthesis |
Nov. 12, 1996 |
| 5561707 |
Telephonic-interface statistical analysis system |
Oct. 1, 1996 |
| 5546452 |
Communications system using a central controller to control at least one network and agent system |
Aug. 13, 1996 |
| 5539818 |
Telephonic console with prerecorded voice message and method |
Jul. 23, 1996 |
| 5526417 |
Automatic call distributor with automated postconversation message system |
Jun. 11, 1996 |
| 5526416 |
Automatic call distribution system with an ISDN compatible call connection system and method |
Jun. 11, 1996 |
| 5509064 |
Call routing and handling system for conveying confidential medical test result information to anonymous callers |
Apr. 16, 1996 |
| 5490211 |
Automatic call distributor with internal written message communication system and method |
Feb. 6, 1996 |
| 5479497 |
Automatic call distributor with programmable window display system and method |
Dec. 26, 1995 |
| 5469503 |
Method for resynchronizing secondary database and primary database with preservation of functionality of an automatic call distribution system |
Nov. 21, 1995 |
| 5430792 |
Automated telephone calling system |
Jul. 4, 1995 |
| 5425093 |
System for integrating a stand alone inbound automatic call distributor and a outbound automatic call dialer |
Jun. 13, 1995 |
| 5400327 |
Automatic call distributor with wireless connection with remote unit and method |
Mar. 21, 1995 |
| 5341412 |
Apparatus and a method for predictive call dialing |
Aug. 23, 1994 |
| 5329523 |
Extension agent system of ISDN electronic exchange |
Jul. 12, 1994 |
| 5309504 |
Automated identification of attendant positions in a telecommunication system |
May. 3, 1994 |
| 5270699 |
Fault tolerant signaling |
Dec. 14, 1993 |
| 5255309 |
Telephonic-interface statistical analysis system |
Oct. 19, 1993 |
| 5181236 |
Automatic call returning method for call distributor with message record capability |
Jan. 19, 1993 |
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