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Class Information
Number: 379/265.02
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system
Description: Subject matter wherein, based on a computer implemented application, incoming calls are automatically assigned to agents in a call center.
Sub-classes under this class:
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 6282283 |
Optimization of agent transfers in call blending |
Aug. 28, 2001 |
| 6282282 |
Call center outbound/inbound balance system |
Aug. 28, 2001 |
| 6278777 |
System for managing agent assignments background of the invention |
Aug. 21, 2001 |
| 6266407 |
Telephony system command scheduler and precedent processor |
Jul. 24, 2001 |
| 6263065 |
Method and apparatus for simulating central queue for distributing call in distributed arrangement of automatic call distributors |
Jul. 17, 2001 |
| 6259785 |
System and method for dynamically altering digital voice mixing location in ACD silent monitoring |
Jul. 10, 2001 |
| 6246759 |
Call overflow system and method for overflowing telephone calls between telephonic switches |
Jun. 12, 2001 |
| 6236722 |
Method and system for using TCAP signaling for improved call setup from a virtual switching point |
May. 22, 2001 |
| 6236723 |
Computer/telephony integration logging application |
May. 22, 2001 |
| 6233333 |
CTI integration of telephonic calls moved between switches of an automatic call distributor |
May. 15, 2001 |
| 6205215 |
Method of and system for providing network-initiated multilingual operator assistance |
Mar. 20, 2001 |
| 6195426 |
Service providing customized information to queuing customers |
Feb. 27, 2001 |
| 6185291 |
Personal desktop router |
Feb. 6, 2001 |
| 6185194 |
System and method for initiating a telephone call utilizing internet initiation |
Feb. 6, 2001 |
| 6173053 |
Optimizing call-center performance by using predictive data to distribute calls among agents |
Jan. 9, 2001 |
| 6169787 |
Telephone transaction support system |
Jan. 2, 2001 |
| 6169798 |
System and method for automatic call |
Jan. 2, 2001 |
| 6163607 |
Optimizing call-center performance by using predictive data to distribute agents among calls |
Dec. 19, 2000 |
| 6122364 |
Internet network call center |
Sep. 19, 2000 |
| 6118865 |
Automated survey control routine in a call center environment |
Sep. 12, 2000 |
| 6104802 |
In-band signaling for routing |
Aug. 15, 2000 |
| 6104804 |
Control of telemetry interface gateway during a voice call |
Aug. 15, 2000 |
| 6094479 |
Computer telephony integration gateway |
Jul. 25, 2000 |
| 6091811 |
Ringing technique in automatic call distribution |
Jul. 18, 2000 |
| 6076093 |
Real-time interactive directory |
Jun. 13, 2000 |
| 6072864 |
Transfer-connect telephony services utilizing automated audio systems |
Jun. 6, 2000 |
| 6067357 |
Telephony call-center scripting by Petri Net principles and techniques |
May. 23, 2000 |
| 6061347 |
ACD with packet data based agent interconnect |
May. 9, 2000 |
| 6047060 |
Method and apparatus for enabling full interactive monitoring of calls to and from a call-in center |
Apr. 4, 2000 |
| 6044144 |
Network call parking manager |
Mar. 28, 2000 |
| 6044145 |
Telecommutable platform |
Mar. 28, 2000 |
| 6038308 |
ISDN primary rate interswitch mail using non-call associated temporary signalling |
Mar. 14, 2000 |
| 6018578 |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality |
Jan. 25, 2000 |
| 6016345 |
Method and system for anonymously testing for a human malady |
Jan. 18, 2000 |
| 6014439 |
Method and apparatus for entertaining callers in a queue |
Jan. 11, 2000 |
| 6009163 |
Method and system for regulating incoming calls from multiple points of origination |
Dec. 28, 1999 |
| 6009162 |
Telecommunication feature for exchange of translation information between a computer and a telecommunication switching system |
Dec. 28, 1999 |
| 6002760 |
Intelligent virtual queue |
Dec. 14, 1999 |
| 5991395 |
Implementation of call-center outbound dialing capability at a telephony network level |
Nov. 23, 1999 |
| 5991390 |
Method and apparatus for teleworking from remote terminals |
Nov. 23, 1999 |
| 5991392 |
Agent-initiated dynamic requeing |
Nov. 23, 1999 |
| 5991393 |
Method for telephony call blending |
Nov. 23, 1999 |
| 5978465 |
Method and apparatus for allocating resources in a call center |
Nov. 2, 1999 |
| 5970134 |
System and method for monitoring calls parked on an automatic call distributor |
Oct. 19, 1999 |
| 5970132 |
Call distributor |
Oct. 19, 1999 |
| 5963632 |
Agent-initiated dynamic requeing of misrouted calls in call-routing systems |
Oct. 5, 1999 |
| 5946388 |
Method and apparatus for priority queuing of telephone calls |
Aug. 31, 1999 |
| 5940496 |
Apparatus and methods enhancing call routing within and between call-centers |
Aug. 17, 1999 |
| 5937057 |
Video/audio communications call center and method of operation thereof |
Aug. 10, 1999 |
| 5937051 |
Method and system for transferring calls and call-related data between a plurality of call centers |
Aug. 10, 1999 |
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