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Class Information
Number: 379/265.02
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system
Description: Subject matter wherein, based on a computer implemented application, incoming calls are automatically assigned to agents in a call center.
Sub-classes under this class:
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 6553113 |
System and methods for call decisioning in a virtual call center integrating telephony with computers |
Apr. 22, 2003 |
| 6553112 |
Call center system |
Apr. 22, 2003 |
| 6546083 |
System and method for placing a telephone call |
Apr. 8, 2003 |
| 6542594 |
Method for the management of an automatic branch exchange with the creation of a table of users, and corresponding automatic branch exchange |
Apr. 1, 2003 |
| 6535600 |
System for automatically routing calls to call center agents in an agent surplus condition based on service levels |
Mar. 18, 2003 |
| 6529597 |
System and method for automated contact management |
Mar. 4, 2003 |
| 6526135 |
Automated competitive business call distribution (ACBCD) system |
Feb. 25, 2003 |
| 6522743 |
Routing calls to call centers |
Feb. 18, 2003 |
| 6518994 |
Video call distribution |
Feb. 11, 2003 |
| 6512818 |
Method and system for releasing a voice response unit from a protocol session |
Jan. 28, 2003 |
| 6507647 |
Bulk calling using voice over IP telephony |
Jan. 14, 2003 |
| 6496580 |
Method and apparatus for servicing queued requests |
Dec. 17, 2002 |
| 6493446 |
Call center posting program |
Dec. 10, 2002 |
| 6490350 |
Monitoring system for telephony resources in a call center |
Dec. 3, 2002 |
| 6490349 |
System and method for scan-dialing telephone numbers and classifying equipment connected to telephone lines associated therewith |
Dec. 3, 2002 |
| 6487290 |
Call routing based on local status evaluation |
Nov. 26, 2002 |
| 6480599 |
Telecommunications system and method for automatic call recognition and distribution |
Nov. 12, 2002 |
| 6470080 |
In-band signaling for routing |
Oct. 22, 2002 |
| 6466661 |
Method of establishing a connection, as well as exchange, service computer and communications network |
Oct. 15, 2002 |
| 6466798 |
System and method for automatically distributing communications to selected locations |
Oct. 15, 2002 |
| 6459781 |
Key telephone apparatus with call distribution function |
Oct. 1, 2002 |
| 6449353 |
Telecommunication number processing technique for a telephony server |
Sep. 10, 2002 |
| 6449356 |
Method of multi-media transaction processing |
Sep. 10, 2002 |
| 6445784 |
Point-of-presence call management center |
Sep. 3, 2002 |
| 6442268 |
Method of implementing a line group function in a communications network based on ITU-T H.323 |
Aug. 27, 2002 |
| 6434230 |
Rules-based queuing of calls to call-handling resources |
Aug. 13, 2002 |
| 6424709 |
Skill-based call routing |
Jul. 23, 2002 |
| 6404747 |
Integrated audio and video agent system in an automatic call distribution environment |
Jun. 11, 2002 |
| 6400687 |
ATM network management |
Jun. 4, 2002 |
| 6400817 |
Multiple-function digital telephone set in a private branch exchange |
Jun. 4, 2002 |
| 6389132 |
Multi-tasking, web-based call center |
May. 14, 2002 |
| 6389133 |
Method for telephony call blending |
May. 14, 2002 |
| 6373939 |
Machine assisted system for processing and responding to requests |
Apr. 16, 2002 |
| 6366658 |
Telecommunications architecture for call center services using advanced interactive voice responsive service node |
Apr. 2, 2002 |
| 6363145 |
Apparatus and method for automated voice analysis in ACD silent call monitoring |
Mar. 26, 2002 |
| 6353667 |
Minimum interruption cycle time threshold for reserve call center agents |
Mar. 5, 2002 |
| 6337905 |
System for controlling automatic call distribution service |
Jan. 8, 2002 |
| 6327364 |
Reducing resource consumption by ACD systems |
Dec. 4, 2001 |
| 6324276 |
Point-of-presence call center management system |
Nov. 27, 2001 |
| 6324263 |
Digital telephone system with automatic routing based upon caller ID |
Nov. 27, 2001 |
| 6320956 |
Multiple client remote agent network method |
Nov. 20, 2001 |
| 6314089 |
Creating and using an adaptable multiple-contact transaction object |
Nov. 6, 2001 |
| 6311231 |
Method and system for coordinating data and voice communications via customer contract channel changing system using voice over IP |
Oct. 30, 2001 |
| 6310952 |
Telephone access to overly popular services |
Oct. 30, 2001 |
| 6301354 |
Method and apparatus for entertaining callers in a queue |
Oct. 9, 2001 |
| 6298130 |
Metadata-based network routing |
Oct. 2, 2001 |
| 6295352 |
Switching system for automatic call distribution and new operation training |
Sep. 25, 2001 |
| 6295354 |
Method for incoming call answering for automatic call distributors |
Sep. 25, 2001 |
| 6295353 |
Arrangement for efficiently updating status information of a network call-routing system |
Sep. 25, 2001 |
| 6289094 |
External positivistic forward transfer in call routing systems |
Sep. 11, 2001 |
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