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Class Information
Number: 379/265.02
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system
Description: Subject matter wherein, based on a computer implemented application, incoming calls are automatically assigned to agents in a call center.
Sub-classes under this class:
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7023980 |
Outbound dialing decision criteria based |
Apr. 4, 2006 |
| 7012996 |
System and method for operating a highly distributed interactive voice response system |
Mar. 14, 2006 |
| 7006604 |
Relay for personal interpreter |
Feb. 28, 2006 |
| 7006607 |
Method and apparatus for recording and automated playback of personal agent greetings in a communication-center environment |
Feb. 28, 2006 |
| 7003079 |
Apparatus and method for monitoring performance of an automated response system |
Feb. 21, 2006 |
| 6999579 |
Method and apparatus for the efficient utilization of trunk bandwidth in a global enterprise |
Feb. 14, 2006 |
| 6996222 |
Call-associated data transfer among multiple telecommunication switches |
Feb. 7, 2006 |
| 6996223 |
Method, apparatus and computer program product for interactive phone call routing in a service provider network and information processing in an enterprise network |
Feb. 7, 2006 |
| 6996603 |
Automatic desktop audio/video/data conferencing distributor |
Feb. 7, 2006 |
| 6987850 |
Communication system for telecommunication relay services |
Jan. 17, 2006 |
| 6985576 |
Method and apparatus for automatic call distribution |
Jan. 10, 2006 |
| 6983145 |
Method for handling a call when destined subscriber is unable to answer |
Jan. 3, 2006 |
| 6973175 |
Computer telephony integration hotelling method and system |
Dec. 6, 2005 |
| 6970829 |
Method and system for skills-based planning and scheduling in a workforce contact center environment |
Nov. 29, 2005 |
| 6970552 |
Web-based network monitoring tool |
Nov. 29, 2005 |
| 6970555 |
Fault tolerant telephony control |
Nov. 29, 2005 |
| 6968368 |
Streaming announcements to agents of an ACD |
Nov. 22, 2005 |
| 6958994 |
Call transfer using session initiation protocol (SIP) |
Oct. 25, 2005 |
| 6956941 |
Method and system for scheduling inbound inquiries |
Oct. 18, 2005 |
| 6950510 |
Routing data based on comparative income values |
Sep. 27, 2005 |
| 6944799 |
Multimedia synchronization system |
Sep. 13, 2005 |
| 6944281 |
Outbound call center |
Sep. 13, 2005 |
| 6940963 |
Methods and apparatus for automatically determining a call service request |
Sep. 6, 2005 |
| 6940962 |
Dial on-hold |
Sep. 6, 2005 |
| 6934379 |
Multiple client remote agent network method |
Aug. 23, 2005 |
| 6934377 |
On demand call re-termination |
Aug. 23, 2005 |
| 6928155 |
Process for including functions of an automatic call distributor system in an interactive voice response system |
Aug. 9, 2005 |
| 6925155 |
Method and system for routing calls based on a language preference |
Aug. 2, 2005 |
| 6925165 |
Call selection based on continuum skill levels in a call center |
Aug. 2, 2005 |
| 6925166 |
Method and apparatus for generating automatic greetings in a call center |
Aug. 2, 2005 |
| 6922466 |
System and method for assessing a call center |
Jul. 26, 2005 |
| 6920216 |
Automatic call distribution with computer telephony interface enablement |
Jul. 19, 2005 |
| 6920215 |
Communications system and method for monitoring a group call number of the communications system |
Jul. 19, 2005 |
| 6914974 |
Communication arrangement |
Jul. 5, 2005 |
| 6912278 |
Call management implemented using call routing engine |
Jun. 28, 2005 |
| 6910072 |
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface |
Jun. 21, 2005 |
| 6907119 |
Automated business directory assistance |
Jun. 14, 2005 |
| 6898277 |
System and method for annotating recorded information from contacts to contact center |
May. 24, 2005 |
| 6888937 |
Managing processes of a network component |
May. 3, 2005 |
| 6885744 |
Method of providing background and video patterns |
Apr. 26, 2005 |
| 6879683 |
System and method for providing a call back option for callers to a call center |
Apr. 12, 2005 |
| 6873693 |
System and method for real-time, personalized, dynamic, interactive voice services for entertainment-related information |
Mar. 29, 2005 |
| 6873699 |
Network linkage type private branch exchange system and control method thereof |
Mar. 29, 2005 |
| 6873884 |
Computer-equipped mobility device and method of connecting to a network |
Mar. 29, 2005 |
| 6870924 |
Automatic call distribution system and method |
Mar. 22, 2005 |
| 6870925 |
Method and apparatus for providing music to an agent during non-voice dialog communication in an automatic call distributor system |
Mar. 22, 2005 |
| 6870926 |
Method of optimizing call center resources based upon statistics |
Mar. 22, 2005 |
| 6868152 |
Retrieval of data related to a call center |
Mar. 15, 2005 |
| 6868154 |
System and method for providing a service to a customer via a communication link |
Mar. 15, 2005 |
| 6865267 |
Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set |
Mar. 8, 2005 |
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