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Class Information
Number: 379/265.02
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system
Description: Subject matter wherein, based on a computer implemented application, incoming calls are automatically assigned to agents in a call center.
Sub-classes under this class:
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 5181236 |
Automatic call returning method for call distributor with message record capability |
Jan. 19, 1993 |
| 5163081 |
Automated dual-party-relay telephone system |
Nov. 10, 1992 |
| 5073890 |
Remote agent operation for automatic call distributors |
Dec. 17, 1991 |
| 4953204 |
Multilocation queuing for telephone calls |
Aug. 28, 1990 |
| 4896345 |
Call handling system |
Jan. 23, 1990 |
| 4893328 |
Automated telephone operator overflow device |
Jan. 9, 1990 |
| 4788718 |
Call data collection and modification of received call distribution |
Nov. 29, 1988 |
| 4763353 |
Terminal based adjunct call manager for a communication system |
Aug. 9, 1988 |
| 4656624 |
Operator communication arrangements for operator assistance systems |
Apr. 7, 1987 |
| 4620066 |
Method and apparatus for sharing operators among assistance systems |
Oct. 28, 1986 |
| 4484031 |
Interface circuit for a telephone system |
Nov. 20, 1984 |
| 4289934 |
Integrated automatic call distribution facility and PBX system |
Sep. 15, 1981 |
| 4081614 |
Supervised single link telephone system |
Mar. 28, 1978 |
| 4078158 |
Call distributing automatic telephone installation |
Mar. 7, 1978 |
| 4048452 |
Automatic call distribution system |
Sep. 13, 1977 |
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