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Class Information
Number: 379/265.02
Name: Telephonic communications > Centralized switching system > Call distribution to operator > Automatic call distributor (acd) system
Description: Subject matter wherein, based on a computer implemented application, incoming calls are automatically assigned to agents in a call center.
Sub-classes under this class:
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7620169 |
Waiting but not ready |
Nov. 17, 2009 |
| 7620170 |
Computer telephony integration (CTI) complete customer contact center |
Nov. 17, 2009 |
| 7616742 |
Bandwidth reduction in a VoIP network using music on hold |
Nov. 10, 2009 |
| 7613289 |
Application based queuing via an H.323/SIP interface |
Nov. 3, 2009 |
| 7609832 |
Real-time client survey systems and methods |
Oct. 27, 2009 |
| 7610347 |
System and apparatus for pre-routing network events |
Oct. 27, 2009 |
| 7606714 |
Natural language classification within an automated response system |
Oct. 20, 2009 |
| 7602899 |
Method and system for call routing based on obtained information |
Oct. 13, 2009 |
| RE40935 |
Control of access to the call completion on busy link service in a private telecommunication network |
Oct. 13, 2009 |
| 7587324 |
Methods and systems for detecting user satisfaction |
Sep. 8, 2009 |
| 7577426 |
Method and system for managing multiple directory numbers for a mobile station |
Aug. 18, 2009 |
| 7573998 |
Methods and systems for management of data for multiple call centers |
Aug. 11, 2009 |
| 7573999 |
Computer telephony integration (CTI) complete healthcare contact center |
Aug. 11, 2009 |
| 7555114 |
System and method for analyzing outbound calling campaigns |
Jun. 30, 2009 |
| 7542560 |
Guest services management service |
Jun. 2, 2009 |
| 7542561 |
Method and system for queuing calls based on call time commitment |
Jun. 2, 2009 |
| 7539296 |
Methods and apparatus for processing foreign accent/language communications |
May. 26, 2009 |
| 7539297 |
Generation of automated recommended parameter changes based on force management system (FMS) data analysis |
May. 26, 2009 |
| 7536002 |
System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data |
May. 19, 2009 |
| 7532615 |
Universal agent log-in using a SIP registrar |
May. 12, 2009 |
| 7529362 |
System, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users |
May. 5, 2009 |
| 7526080 |
Integrated disparate intelligent peripherals |
Apr. 28, 2009 |
| 7522720 |
Method for managing data in an automatic call distribution system |
Apr. 21, 2009 |
| 7519665 |
Multi-channel processing control device and multi-channel processing control method |
Apr. 14, 2009 |
| 7502459 |
Unified services entitlement architecture |
Mar. 10, 2009 |
| 7492883 |
Method and system for visually representing telephone call tree interface |
Feb. 17, 2009 |
| 7486783 |
Bill payment system and method |
Feb. 3, 2009 |
| 7486785 |
Method for customer recognition and management |
Feb. 3, 2009 |
| 7486784 |
Bill payment service |
Feb. 3, 2009 |
| 7486781 |
Release link trunking for IP telephony |
Feb. 3, 2009 |
| 7483525 |
Method and system for selecting a communication channel with a recipient device over a communication network |
Jan. 27, 2009 |
| 7483527 |
Method for operating a call-centre |
Jan. 27, 2009 |
| 7471786 |
Interactive voice response system with partial human monitoring |
Dec. 30, 2008 |
| 7471787 |
Method of operating a distributed call progress tone detection system |
Dec. 30, 2008 |
| 7469047 |
Integrated ACD and IVR scripting for call center tracking of calls |
Dec. 23, 2008 |
| 7460650 |
Method for designing an automated speech recognition (ASR) interface for a customer call center |
Dec. 2, 2008 |
| 7460652 |
VoiceXML and rule engine based switchboard for interactive voice response (IVR) services |
Dec. 2, 2008 |
| 7460659 |
Best practices learning for agents in a communication system |
Dec. 2, 2008 |
| 7450695 |
Method and system for routing calls based on a language preference |
Nov. 11, 2008 |
| 7443976 |
Information correlation system |
Oct. 28, 2008 |
| 7430290 |
Virtual queuing support system and method |
Sep. 30, 2008 |
| 7428724 |
Interactive interface for engineering standard work |
Sep. 23, 2008 |
| 7426267 |
Declarative ACD routing with service level optimization |
Sep. 16, 2008 |
| 7418092 |
Virtual call center |
Aug. 26, 2008 |
| 7418094 |
Method and apparatus for multimedia interaction routing according to agent capacity sets |
Aug. 26, 2008 |
| 7415106 |
Network-based voice activated auto-attendant service with B2B connectors |
Aug. 19, 2008 |
| 7412046 |
Customer relationship management for customer service requests |
Aug. 12, 2008 |
| 7406170 |
Architecture and implementation for control of context aware call processing with local feature definition |
Jul. 29, 2008 |
| 7401112 |
Methods and apparatus for executing a transaction task within a transaction processing system employing symmetric multiprocessors |
Jul. 15, 2008 |
| 7386102 |
System for remote control of an automated call system |
Jun. 10, 2008 |
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