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Class Information
Number: 379/265.01
Name: Telephonic communications > Centralized switching system > Call distribution to operator
Description: Subject matter for selecting and connecting a calling terminal to an operator.
Sub-classes under this class:
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7620169 |
Waiting but not ready |
Nov. 17, 2009 |
| 7616756 |
Call center first access resolution |
Nov. 10, 2009 |
| 7616757 |
Scalable call center telecommunications system |
Nov. 10, 2009 |
| 7613452 |
System and method for providing communications services |
Nov. 3, 2009 |
| 7609825 |
Method and apparatus for automated billing and crediting of customer accounts |
Oct. 27, 2009 |
| 7609829 |
Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution |
Oct. 27, 2009 |
| 7606360 |
Automated system and method for handling human and caller queues |
Oct. 20, 2009 |
| 7606359 |
Methods and apparatus for automating the servicing of telephone calls including requesting directional and/or other types of information |
Oct. 20, 2009 |
| 7602898 |
System and method for providing computer assisted user support |
Oct. 13, 2009 |
| 7596504 |
Management of support center calls |
Sep. 29, 2009 |
| 7593523 |
System and method for providing incoming call distribution |
Sep. 22, 2009 |
| 7593522 |
Call center user interface and methods of using same |
Sep. 22, 2009 |
| 7593521 |
Call processing system |
Sep. 22, 2009 |
| 7590232 |
System and method for tracking individuals |
Sep. 15, 2009 |
| 7577246 |
Method and system for automatic quality evaluation |
Aug. 18, 2009 |
| 7573998 |
Methods and systems for management of data for multiple call centers |
Aug. 11, 2009 |
| 7573999 |
Computer telephony integration (CTI) complete healthcare contact center |
Aug. 11, 2009 |
| 7555114 |
System and method for analyzing outbound calling campaigns |
Jun. 30, 2009 |
| 7542560 |
Guest services management service |
Jun. 2, 2009 |
| 7542561 |
Method and system for queuing calls based on call time commitment |
Jun. 2, 2009 |
| 7539295 |
Method for creating and maintaining threads of phone/email/fax/SMS conversations |
May. 26, 2009 |
| 7539296 |
Methods and apparatus for processing foreign accent/language communications |
May. 26, 2009 |
| 7529362 |
System, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users |
May. 5, 2009 |
| 7519665 |
Multi-channel processing control device and multi-channel processing control method |
Apr. 14, 2009 |
| 7519173 |
Method for managing resources in a multi-channeled customer service environment |
Apr. 14, 2009 |
| 7512224 |
Call transfer service using service control point and service node |
Mar. 31, 2009 |
| 7512545 |
Method, software and system for developing interactive call center agent personas |
Mar. 31, 2009 |
| 7492887 |
Network group pickup |
Feb. 17, 2009 |
| 7486785 |
Method for customer recognition and management |
Feb. 3, 2009 |
| 7486781 |
Release link trunking for IP telephony |
Feb. 3, 2009 |
| 7483527 |
Method for operating a call-centre |
Jan. 27, 2009 |
| 7469047 |
Integrated ACD and IVR scripting for call center tracking of calls |
Dec. 23, 2008 |
| 7463730 |
System and method for caller confirmation of call center agent notes |
Dec. 9, 2008 |
| 7460659 |
Best practices learning for agents in a communication system |
Dec. 2, 2008 |
| 7457403 |
Method and apparatus for determining a real time average speed of answer in an automatic call distribution system |
Nov. 25, 2008 |
| 7450695 |
Method and system for routing calls based on a language preference |
Nov. 11, 2008 |
| 7443976 |
Information correlation system |
Oct. 28, 2008 |
| 7440567 |
Healthcare virtual private network methods and systems |
Oct. 21, 2008 |
| 7430290 |
Virtual queuing support system and method |
Sep. 30, 2008 |
| 7428301 |
Method and system for the exit protocol of an emergency medical dispatch system |
Sep. 23, 2008 |
| 7426188 |
Method and apparatus to facilitate variable-rate call management operations |
Sep. 16, 2008 |
| 7424715 |
Method and system for presenting events associated with recorded data exchanged between a server and a user |
Sep. 9, 2008 |
| 7424718 |
Method and system for presenting events associated with recorded data exchanged between a server and a user |
Sep. 9, 2008 |
| 7421072 |
Location-based bridging in call centers |
Sep. 2, 2008 |
| 7418095 |
System and method for providing caller activities while in queue |
Aug. 26, 2008 |
| 7418092 |
Virtual call center |
Aug. 26, 2008 |
| 7412046 |
Customer relationship management for customer service requests |
Aug. 12, 2008 |
| 7406515 |
System and method for automated and customizable agent availability and task assignment management |
Jul. 29, 2008 |
| 7406171 |
Agent scheduler incorporating agent profiles |
Jul. 29, 2008 |
| 7406169 |
Method and system for automated unit service requests from a telematics unit |
Jul. 29, 2008 |
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