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Class Information
Number: 379/223
Name: Telephonic communications > Plural exchange network or interconnection > Toll center > With operator assistance
Description: Subject matter where the toll center has an operator to assist in completion of toll calls.
Patents under this class:
| Patent Number |
Title Of Patent |
Date Issued |
| 7492879 |
System and method for reducing toll charges to a customer service center using VoIP |
Feb. 17, 2009 |
| 7483381 |
Remote testing access |
Jan. 27, 2009 |
| 7433457 |
Personalized assistance system and method |
Oct. 7, 2008 |
| 7346157 |
System and method for efficient call management for directory assistance services |
Mar. 18, 2008 |
| 7321298 |
Skills based routing method and system for call center |
Jan. 22, 2008 |
| 7180994 |
Method and system for operator services automation using an operator services switch |
Feb. 20, 2007 |
| 7167553 |
One number, intelligent call processing system |
Jan. 23, 2007 |
| 7136474 |
Automatic routing and information system for telephonic services |
Nov. 14, 2006 |
| 6944279 |
Enhanced directory assistance service providing individual or group directories |
Sep. 13, 2005 |
| 6891941 |
Method and apparatus for initiating a telecommunications service |
May. 10, 2005 |
| 6870921 |
Enhanced directory assistance service providing individual or group directories |
Mar. 22, 2005 |
| 6668055 |
Personalized assistance system and method |
Dec. 23, 2003 |
| 6654828 |
Personalized automated operator position |
Nov. 25, 2003 |
| 6594352 |
Method and system for automatically providing a customer billing identifier for a directory assistance extension call to a switch in a public telephone network |
Jul. 15, 2003 |
| 6587556 |
Skills based routing method and system for call center |
Jul. 1, 2003 |
| 6570974 |
Cable connected network server platform for telephone white-yellow page services and emergency 911 location identification |
May. 27, 2003 |
| 6430285 |
Method and apparatus for an automated caller interaction system |
Aug. 6, 2002 |
| 6404884 |
Personalized assistance system and method |
Jun. 11, 2002 |
| 6396920 |
System for selectively providing a higher level of directory assistance services |
May. 28, 2002 |
| 6385312 |
Automatic routing and information system for telephonic services |
May. 7, 2002 |
| 6381324 |
One number, intelligent call processing system |
Apr. 30, 2002 |
| 6314176 |
Third party call control |
Nov. 6, 2001 |
| 6298126 |
Method and apparatus for controlling rating of calls to pay services |
Oct. 2, 2001 |
| 6205215 |
Method of and system for providing network-initiated multilingual operator assistance |
Mar. 20, 2001 |
| 6178234 |
Intelligent networked, automated telephone calling card service system capable of bailout to an operator |
Jan. 23, 2001 |
| 6122361 |
Automated directory assistance system utilizing priori advisor for predicting the most likely requested locality |
Sep. 19, 2000 |
| 6078656 |
Method for updating a local switch internal database in a system having different service providers within a common numbering plan area |
Jun. 20, 2000 |
| 6049594 |
Automatic vocabulary generation for telecommunications network-based voice-dialing |
Apr. 11, 2000 |
| 6044142 |
Method and arrangement for integrating intelligent network services with operator assisted services |
Mar. 28, 2000 |
| 5943417 |
Method and system for personalized directory assistance services |
Aug. 24, 1999 |
| 5940493 |
System and method for providing directory assistance information |
Aug. 17, 1999 |
| 5901214 |
One number intelligent call processing system |
May. 4, 1999 |
| 5898771 |
Method and apparatus for universal telephone operator service |
Apr. 27, 1999 |
| 5883949 |
Method for a private branch communications exchange to activate a night service configuration |
Mar. 16, 1999 |
| 5822414 |
Method and apparatus for automating telecommunications class charging and for reducing operator errors |
Oct. 13, 1998 |
| 5703935 |
Automated telephone operator services |
Dec. 30, 1997 |
| 5684866 |
Method and apparatus for access to telephone operator services |
Nov. 4, 1997 |
| 5684867 |
Remote data access for operator assistance calls |
Nov. 4, 1997 |
| 5590181 |
Call-processing system and method |
Dec. 31, 1996 |
| 5537464 |
Method and apparatus for the billing of value-added communication calls |
Jul. 16, 1996 |
| 5524142 |
Method and apparatus for the billing of value-added communication calls |
Jun. 4, 1996 |
| 5487102 |
Voice interface board for use in an operator system |
Jan. 23, 1996 |
| 5465293 |
Apparatus and method for screening foreign incollect calls to domestic non-collect call telephone numbers to reduce fraud |
Nov. 7, 1995 |
| 5450476 |
Method and system for providing nonpublished number messaging service |
Sep. 12, 1995 |
| 5396591 |
Telephone operator keying arrangement |
Mar. 7, 1995 |
| 5267304 |
Directory assistance system |
Nov. 30, 1993 |
| 5210789 |
Interactive telephone operator terminal |
May. 11, 1993 |
| 5181237 |
Automation of telephone operator assistance calls |
Jan. 19, 1993 |
| 5163083 |
Automation of telephone operator assistance calls |
Nov. 10, 1992 |
| 5157718 |
Interface adapter permitting tops position to function as directory assistance unit |
Oct. 20, 1992 |
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