A communications system includes an automated voice processor such as an IVR (interactive voice response system) that can control a display associated with an end user calling the automated voice processor over a data network such as the Internet. In a preferred embodiment, the autom
A person receiving a Voice over IP call, such as a call center agent, remotely controls media settings on a caller's multimedia terminal device functioning as a telephone terminal device. In some embodiments, the call center agent may remotely control media settings by entering a DTMF (d
An data packet network telephony system provides identification information of an end user terminal making an Internet telephone call to a call center terminal and provides a call center agent with the ability to cause an end user terminal making an Internet telephone call to display sel
The universal Internet based telephony system is implemented as a process that is accessible via an Internet WEB page and executes on the WEB server that hosts the WEB page and/or a back-end Internet telephony server which is accessed and controlled by the WEB server. The customer access
The universal Internet based telephony system is implemented as a process that is accessible via an Internet web page and executes on the web server that hosts the web page and/or a back-end Internet telephony server which is accessed and controlled by the web server. The customer access
