| Patent Number |
Title Of Patent |
Date Issued |
| 6985576 |
Method and apparatus for automatic call distribution |
January 10, 2006 |
| An Internet Protocol (IP) call distribution system, for selecting agents to handle incoming requests from users, that uses publish/subscribe technology so that agent state does not need to be maintained. An automatic call distribution method for selecting agents to handle incoming re |
| 6859783 |
Integrated interface for web based customer care and trouble management |
February 22, 2005 |
| A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workstation having a web bro |
| 6838884 |
Timing output panel |
January 4, 2005 |
| A timing output panel may include a rear portion and a front portion. The rear portion may include a number of network connectors respectively configured to connect to a number of network elements, and at least one timing connector connected to the number of network connectors and co |
| 6807170 |
System and method for implementing user-to-user information transfer services |
October 19, 2004 |
| A system and method for implementing user-to-user information transfer services over a communications network having switches, a voice network, and a signaling network. The invention establishes a connection path over both the voice network and the signaling network for connections reque |
| 6798747 |
System and method for time slot assignment in a fiber optic network simulation plan |
September 28, 2004 |
| A system and method for providing Time Slot Assignment (TSA)-compatible routes that optimize demand transport in a network with optimal placement of network equipment. A demand input structure having a plurality of demands organized by their time points and MUX levels is provided as an |
| 6788945 |
Method and apparatus to determine mobile user's location in a wireless communication network |
September 7, 2004 |
| A wireless communication system and method for determining a location of a mobile station communicating within the system. The system comprises a plurality of base receivers for receiving wireless communication, a controller, and at least one mobile station for transmitting a signal for |
| 6779030 |
Intelligent network |
August 17, 2004 |
| In a telecommunications switching network having a resource complex including network switches, an intelligent service platform for providing intelligent call processing and service execution for call events received at the switches and requiring call processing services. A centralized |
| 6771758 |
Reconciling database information among service providers |
August 3, 2004 |
| Disclosed is a system that prevalidates service orders placed by an interexchange carrier with a local exchange carrier for connection of the interexchange carrier with a business customer. An integrated prevalidation system and service order system is disclosed in which prevalidatio |
| 6766348 |
Method and system for load-balanced data exchange in distributed network-based resource allocati |
July 20, 2004 |
| A method and system for allocating distributed resources connected to a computer network to application programs running on computers attached to the communications network. The distributed resource allocator system comprises a number of identical processes running on one or more compute |
| 6766311 |
State transition system and method in interactive computer-based training |
July 20, 2004 |
| An interactive computer-based training (ICBT) system operable over a computer network for training users. The ICBT system is provided with inter-dependent, state-machine-based hardware and software simulators for emulating hardware and software functionality associated with a piece of |
| 6766001 |
Process and apparatus for messaging upon incomplete call |
July 20, 2004 |
| Processes and apparatus for collection and delivery of voice messages. The process includes identifying information indicative of a calling party attempting to complete a call to a another party and then identifying that a condition other than ring no answer or normal busy exists prevent |
| 6763326 |
System and method for staggering time points for deployment of rings in a fiber optic network si |
July 13, 2004 |
| A system and method for optimizing placement of network equipment and information load in a network over a period of time. A demand input structure having a plurality of demands organized by their time points is provided as an input to a model generator and an optimization processor |
| 6760310 |
Optimal allocation of multi-service concentrators |
July 6, 2004 |
| This is a system and method for optimally allocating multi-service traffic concentrators in telecommunications network. A problem model representing the telecommunications network topology is formulated and input to a linear programming algorithm for an optimal solution. In the model, da |
| 6751657 |
System and method for notification subscription filtering based on user role |
June 15, 2004 |
| An approach for providing notification services using rules-based technology is disclosed. A Business Rules Manager module maps the business rules to business triggers, in which any pre-defined action can be performed based on the rule execution. Business rule triggers map a set of o |
| 6748095 |
Headset with multiple connections |
June 8, 2004 |
| A headset and a method for using a headset, to communicate with two separate devices. The headset comprises a mounting member for mounting and holding the headset on the head of a wearer, at least a first speaker, and means for connecting the speaker to the mounting member for holding th |
| 6748054 |
Single telephone number access to multiple communications services |
June 8, 2004 |
| A platform provides access to multiple telecommunications services via a single telephone number. These services may include, for example, voicemail services, facsimile messaging services, paging services, and outbound calling services. A guest caller may call the single phone number |
| 6745382 |
CORBA wrappers for rules automation technology |
June 1, 2004 |
| A method, system, and software product in which wrappers for rules automation technology are provided. Business rules, business objects, and at least one object agent, representing a corresponding one of the business objects, are provided. The object agent is inserted into a business |
| 6745229 |
Web based integrated customer interface for invoice reporting |
June 1, 2004 |
| A Web-based invoice viewing system and method for enabling a customer to generate invoices relating to various network services provided to the customer by an enterprise. A Web enabled invoice viewing system provides billing and invoice information to remote customers having a workstatio |
| 6741692 |
Method of and system for priority call processing based upon electronic mail status |
May 25, 2004 |
| A method of and system for providing priority call processing based upon the status of electronic mail items between a called party and a calling party receives a request to set up a call between the calling party and the called party and determines if the called party has priority call |
| 6735292 |
Method and system for priority call processing |
May 11, 2004 |
| A method of and system for providing special call processing based upon called party specified masks and the status of electronic mail, electronic calendar, and voice mail items associated with the called party and a calling party receives a request to set up a call between a calling par |
| 6735209 |
Address definition for IP telephony services |
May 11, 2004 |
| A method of providing IP telephony services maps a telephony signaling protocol called party number nature of address indicator to an Internet signaling protocol nature of address indicator and a telephony signaling protocol called party number numbering plan indicator to an Internet |
| 6732182 |
Method for generating packet loss report by a data coordinator in a multicast data transmission |
May 4, 2004 |
| A method and apparatus to measure multicast performance over a network is described. A data coordinator coordinated a multicast protocol test between a data sender and a plurality of data receivers. A first shortest path tree is created from an intermediate device to the plurality of dat |
| 6732103 |
Systems and methods for generating and transmitting event information and follow-up event coordi |
May 4, 2004 |
| Systems and methods for managing logistics associated with an event or meeting enable a user to enter event-related information using a graphical user interface. The event-related information may include a list of invitees and a location and time for the planned event. The system then |
| 6732082 |
System, method and computer program product for processing event records |
May 4, 2004 |
| A system, method and computer program product for processing event records. The present invention includes a detection layer, an analysis layer, an expert systems layer and a presentation layer. The layered system includes a core infrastructure and a configurable, domain-specific impleme |
| 6715108 |
Method of and system for managing test case versions |
March 30, 2004 |
| The present invention provides a method of and system for managing test case versions in which each test case version is associated with an application program load version. A set of test case versions is maintained in a test case library or database. Each test case version is identi |
| 6714979 |
Data warehousing infrastructure for web based reporting tool |
March 30, 2004 |
| A data warehousing infrastructure for telecommunications priced call detail data is integrated with a Web/Internet based reporting system providing a common GUI enabling the requesting, customizing, scheduling and viewing of various types of priced call detail data reports. Such an infra |
| 6714978 |
Method and system for processing records in a communications network |
March 30, 2004 |
| In a communications network that provides services to a plurality of users, events occurring during service processing are accumulated in an event record and sent to a record processor to perform post-processing, such as assessing charges to be billed to users of the network. Each servic |
| 6714549 |
High resiliency network infrastructure |
March 30, 2004 |
| The invention provides a highly resilient network infrastructure that provides connectivity between a main network such as the Internet and a subnetwork such as a server-based (e.g., web server) local area network. In accordance with the invention, a network interface incorporated into a |
| 6714097 |
Impedance matching/power splitting network for a multi-element antenna array |
March 30, 2004 |
| A device for impedance matching a signal generator to a plurality of elements of a multi-element load. The device includes an outer conductor having an inner surface and an inner conductor positioned within the outer conductor, and having an outer surface. The device further includes a |
| 6704510 |
PMD characterization across multiple optical channels of an optical link |
March 9, 2004 |
| A fiber optic communications link having PMD characterization across multiple optical channels to identify PMD problems. The communications link has adaptive PMD controls employed along the optical link, whereby PMD phenomena detected by instruments, such as PMD compensators, are int |
| 6700963 |
System and method therefor of preventing fraud on pay phone credit/debit calling card authorizat |
March 2, 2004 |
| To prevent fraudsters from illicitly collecting the authorization number or authorization code, as well as personal identification number, of an unsuspecting authorized user of a public pay phone, the instant invention disables the keypad of the telephone so long as the pay phone is conn |
| 6697814 |
System for processing records in a communications network |
February 24, 2004 |
| In a communications network that provides services to a plurality of users, events occurring during service processing are accumulated in an event record and sent to a record processor to perform post-processing, such as assessing charges to be billed to users of the network. Each servic |
| 6697474 |
Systems and methods for receiving telephone calls via instant messaging |
February 24, 2004 |
| A system establishes a telephone call between a calling party and a called party. The system receives a telephone call connection request, including identification of the called party, from the calling party and determines, based on the identification information, if the called party is |
| 6697472 |
System and method therefor of preventing fraud on pay phone credit/debit calling card authorizat |
February 24, 2004 |
| To prevent fraud perpetrators from using a public pay telephone to illicitly collect account numbers, authorization codes or personal identification numbers from an unsuspecting user of the telephone, the instant invention disables the keypad of the telephone if an incoming call is b |
| 6694101 |
Focal plane division multiplexing system and method |
February 17, 2004 |
| An optical communications system includes spaced apart first and second optical elements. Each optical element has a focal plane. A plurality of optical transmitters, each of which includes a light emitting element, are disposed spaced apart from each other in the focal plane of the firs |
| 6693876 |
Selecting IPX/IGX nodes in a multi-domain environment |
February 17, 2004 |
| A method is disclosed for connecting a customer representative to a customer switch within a telecommunications network having a plurality of switch domains, each switch domain including a plurality of switches each having a corresponding switch name. At least one of the switches is a |
| 6687355 |
Method and system for processing records in a communications network |
February 3, 2004 |
| In a communications network that provides services to a plurality of users, events occurring during service processing are accumulated in an event record and sent to a record processor to perform post-processing, such as assessing charges to be billed to users of the network. Each servic |
| 6687241 |
Enterprise contact server with enhanced routing features |
February 3, 2004 |
| The present invention is an Enterprise Contact Server that enables customers to submit call-back requests to agents located at any one of a plurality of call centers via the Internet, or virtually any other communications technology available. A call-back to the customer can be place |
| 6683869 |
Method and system for implementing an improved DSO switching capability in a data switch |
January 27, 2004 |
| A system and method for moving voice telephone calls through a data network. More particularly, the system and method are directed to the efficient operation of a novel port card for installation in present and future versions of data switches. Together port cards and data switches f |
| 6681081 |
Method of avoiding excessive polarization mode dispersion in an optical communications link |
January 20, 2004 |
| A method and apparatus for managing state-of-polarization (SOP) controllers along an optical communications link. When the polarization-mode dispersion (PMD) in the link exceeds a preset limit as determined by a PMD compensator, the SOP controller is directed to change rotation angle in |
| 6678729 |
Method of monitoring the availability of a messaging and VOIP networking |
January 13, 2004 |
| A method of monitoring the availability of a network on a monitor web page, includes the steps of: reading query information and depositing query requests into a corresponding one of a plurality of request queues; reading the query requests from the corresponding request queue and se |
| 6674724 |
Integrated telecommunications test system |
January 6, 2004 |
| An integrated web-based system for performing telecommunications system testing includes an application server that includes a plurality of test applications. The application server provides a graphical user interface to a plurality of workstation clients. Users can launch tests and moni |
| 6671832 |
Method and apparatus for performing error checking in a network |
December 30, 2003 |
| A system and method for checking for data transmission errors in a network includes a cyclic redundancy code (CRC) generator and a processing device. The CRC generator receives a stream of data representing cells in a packet of data. The CRC generator generates a CRC value for each cell |
| 6667981 |
Method of partitioning traffic and placing add/drop multiplexers in a stacked ring network |
December 23, 2003 |
| The number of ring layers necessary to support the traffic in a stack ring network is determined, and the ring layers are divided into a first set of layers and a second set of layers. The interchange points between the first set of layers and the second set of layers are determined, and |
| 6665701 |
Method and system for contention controlled data exchange in a distributed network-based resourc |
December 16, 2003 |
| A method and system for resolving contending requests for resources connected from a computer network by application programs running on computers attached to the communications network. The distributed resource allocator system comprises a number of identical processes running on one |
| 6665391 |
Auditing of charges in an integrated prevalidation and ordering system |
December 16, 2003 |
| Disclosed is a system that prevalidates service orders that are placed by an inter exchange carrier with a local exchange carrier for connection of the inter exchange carrier with a business customer. An integrated prevalidation system and service order system is disclosed in which p |
| 6664868 |
Shim-tuned coaxial cable impedance transformer |
December 16, 2003 |
| A shim-tuned transformer for matching the impedance of a generator and a load coupled to the generator via a transmission line. The transformer includes an outer conductor having an inner surface and an inner conductor positioned within the outer conductor. The transformer further includ |
| 6658210 |
Interleaved bidirectional WDM channel plan |
December 2, 2003 |
| A bidirectional optical link has a plurality of wavelengths to carry information in first and second differing transmission directions to optimize system performance. First and second sets of wavelengths of the plurality of wavelengths are determined wherein the wavelengths of the fi |
| 6654354 |
System and method for planning multiple MUX levels in a fiber optic network simulation plan |
November 25, 2003 |
| A system and method for optimizing placement of network equipment and information load in a network over a period of time. A demand input structure having a plurality of demands organized by their time points and MUX levels is provided as an input to a model generator and an optimiza |
| 6650842 |
Optical link with reduced four-wave mixing |
November 18, 2003 |
| An optical communication system and method of use thereof which uses dispersion compensators to intentionally create a dispersive condition at the output of subsequent inline optical amplifiers. The present invention reduces four-wave mixing and increases the allowable spacing between |
