| Patent Number |
Title Of Patent |
Date Issued |
| 7450695 |
Method and system for routing calls based on a language preference |
November 11, 2008 |
| Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call is then routed to a location based on the stored indication of the user's language prefe |
| 7433456 |
Monitoring and overriding features for telephone service system |
October 7, 2008 |
| A system and method are disclosed for a user to monitor and/or override a forwarded call. Typically, the forwarded call was initially an incoming call from a caller to the user and thereafter forwarded to a remote service system, such as a remote messaging system. The system and method |
| 7415502 |
Method and system for intelligent routing based on presence detection |
August 19, 2008 |
| A message, which is to be routed to one of a plurality of authorized parties comprising a first authorized party and a second authorized party, is received by a routing system. A Web service is polled to detect for a presence of the first authorized party. After determining that the |
| 7415007 |
Method and system of screening and control of telephone calls while using a packet-switched data |
August 19, 2008 |
| A Call Alerting and Control System is provided in a communication environment to allow an Internet user ("user") approximately real-time monitoring of information about an incoming call from a calling party while maintaining a connection with the Internet. The monitored information c |
| 7372954 |
Method for NPA split processing |
May 13, 2008 |
| A system and method for numbering plan area (NPA) split processing is disclosed. In one implementation, a query is received during a permissive dialing period. The query comprises a destination location that is associated with a first NPA. It is determined whether a first call proces |
| 7346130 |
Joint demodulation using a Viterbi equalizer having an adaptive total number of states |
March 18, 2008 |
| A desired signal and at least one interfering signal are joint demodulated with a Viterbi equalizer having an adaptive total number of states. The total number of states is based on channel impulse response (CIR) coefficients associated with the desired signal and the at least one in |
| 7286656 |
Method and system for displaying customer information |
October 23, 2007 |
| According to one embodiment of the invention, a method for displaying information is provided. The method includes providing an identity information section, a product information section, and a notes section. The method also includes identifying a plurality of categories of transact |
| 7272645 |
Method of improving the reliability of peer-to-peer network downloads |
September 18, 2007 |
| A method of improving the reliability of peer-to-peer network downloads includes the steps of initiating a search from a client on a peer-to-peer network (152). Next, a list of servers is downloaded that satisfies the search (154). At least one of the servers is selected from the list of |
| 7272222 |
System and method for processing complaints |
September 18, 2007 |
| A method and system for automating customer slamming and cramming complaints includes an automated reporting system having one or more receiving devices and a complaint module. Customers who want to report a slam or cram access the automated reporting system and report the complaint |
| 7251373 |
Multi-point predictive foveation for bandwidth reduction of moving images |
July 31, 2007 |
| A scene of an image sequence is compressed using a number of foveation zones, each foveation zone being weighted based on a probability of a viewer looking at a corresponding portion of the first scene. Another scene of the image sequence is compressed using a different number of fov |
| 7246062 |
Method and system for voice recognition menu navigation with error prevention and recovery |
July 17, 2007 |
| A method and system for error prevention and recovery of voice activated navigation through a menu having plural nodes provides situation dependent utterance verification by relating confirmation to utterance determination confidence levels. In one embodiment, a high confidence level |
| 7242938 |
Mobile assisted handoff system and method |
July 10, 2007 |
| A system and method for improved mobile assisted handoff in a digital cellular communication system that gives the mobile station the ability to synchronize to candidate base station transmissions in order to read the transmitted digital voice color code (DVCC) of the candidate station. |
| 7231741 |
Mobile cellular telephone tower |
June 19, 2007 |
| A mobile cellular telephone tower comprises a self-propelled base and a tower connected to the base. The tower includes a base segment and at least a first extendable segment operatively connected to a second extendable segment. A winch is connected to the base, and a first cable is |
| 7224790 |
Method to identify and categorize customer's goals and behaviors within a customer service cente |
May 29, 2007 |
| A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer |
| 7215757 |
System and method to provide automated scripting for customer service representatives |
May 8, 2007 |
| A disclosed method provides automated scripting to guide a customer service representative (CSR) in handling a call from a customer. Operations within the method may include displaying products and two or more purpose classifications for selection by the CSR. The purpose classificati |
| 7209761 |
Method and system for protocol feature communication |
April 24, 2007 |
| A protocol feature communication method and system is disclosed. The method defines a bit stream identifying each feature of a protocol version. Each bit of the bit stream is set in either a first logic state indicating support of the corresponding protocol feature or a second logic |
| 7209549 |
Method and system for routing calls based on a language preference |
April 24, 2007 |
| The present embodiments provide an efficient and effective method and system for routing calls to predetermined destinations to facilitate communication in a customer's preferred language. The present embodiments allow for an indication of a customer's language preference to be stored |
| 7206744 |
Voice review of privacy policy in a mobile environment |
April 17, 2007 |
| A wireless mobile station transmits a request to a Platform for Privacy Preferences (P3P) Web site for an XML version of the site's privacy policy. If the mobile station's user preferences are set to audio, the mobile station transmits a request to the Web site for the natural langua |
| 7206398 |
System and method for forwarding call from disconnected telephone number to new telephone number |
April 17, 2007 |
| A new service destination determination switching system is provided for a telecommunications environment in which a called party has discontinued an old service destination and obtained a new service destination. The new service destination determination switching system is used to obta |
| 7200415 |
Communications system having pre-defined calling group |
April 3, 2007 |
| A communications system having a pre-defined calling group with a plurality of members is disclosed. A plurality of personal communication devices (PCDs) each have a system ID and a group ID, and each member of the group is assigned one of the PCDs. The system ID and the group ID bot |
| 7194082 |
Local number portability cross connect switch network |
March 20, 2007 |
| A cross-connect switch (16) for implementing local number portability between a current local service provider originating switch (14) and a desired local service provider ported switch (18). The cross-connect switch (16) is connected in a line associated with a subscriber's director |
| 7190767 |
Telecommunications line test extension apparatus |
March 13, 2007 |
| A method, apparatus and system is provided for testing a communications line. The method comprises removing a repeater from an access case connected to a telecommunications line, connecting a test adapter to the access case and a test extension apparatus to the test adapter. The meth |
| 7162494 |
Method and system for distributed user profiling |
January 9, 2007 |
| A data processing method and network for collecting, storing, and providing user profile data. The network comprises a number of persona agents, interconnected to a hub. The persona agents and the hub are stored within the data communications network. Each persona agent is associated |
| 7162480 |
Usage-based adaptable taxonomy |
January 9, 2007 |
| A method is disclosed for adaptably maintaining a taxonomy defined by a plurality of nodes arranged hierarchically. The method determines a threshold access value for each node of the plurality of nodes, determines a level of access value for each node of the plurality of nodes, comp |
| 7158617 |
TTY enhancement of busy condition prompt |
January 2, 2007 |
| A method and system are disclosed for providing an indication of the busy condition to a calling party on a telecommunications system. The calling party may be the user of a text telephone device such as a TTY device. When a called party's line is busy, the method and system send a text |
| 7155121 |
Method and apparatus for providing controlled impairments to an optical transport system |
December 26, 2006 |
| An optical stream is split into a primary optical stream and a secondary optical stream. The secondary optical stream is converted to an electrical signal. The electrical signal is processed to identify a particular portion of the optical stream. The primary optical stream is delayed |
| 7139392 |
Device and method for suppressing DSL signal echo induced by bridgetap |
November 21, 2006 |
| A digital signal line transmission system with reduced echo is provided. A communication line is between a carrier and a user terminal. A bridgetap line has a first end connected to the communication line. An adaptor having a capacitance is connected to the bridgetap line. The adaptor |
| 7139385 |
Method for NPA split processing on a service control point |
November 21, 2006 |
| The preferred embodiments described herein provide a method for NPA split processing on a service control point. These preferred embodiments can be used to overcome problems encountered during a permissive dialing period of an NPA split and yield several advantages over prior art approac |
| 7136476 |
Directory assistance dialog with configuration switches to switch from automated speech recognit |
November 14, 2006 |
| A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of the speech recogni |
| 7136386 |
Virtual private network over asynchronous transfer mode |
November 14, 2006 |
| A communications network and method enable broadband service subscribers to dynamically select broadband service destinations they wish to access from subscriber customer premises equipment. The communications network is an ATM network including a plurality of ATM switches. The network a |
| 7136378 |
Secure ATM-based distributed virtual tandem switching system and method |
November 14, 2006 |
| A method for providing secure communications through a communications network comprising ATM channels and TDM channels. The communications network includes at least one closed user group of network elements configured to communicate with only other network elements in the closed user |
| 7120244 |
Call routing from manual to automated dialog of interactive voice response system |
October 10, 2006 |
| A customer service call system that provides both manual (assisted by a service representative) and automated problem solving dialogs. A routing process determines which dialog is appropriate for incoming calls. The routing process determines a probability that the automated system will |
| 7114160 |
Web content customization via adaptation Web services |
September 26, 2006 |
| A user agent in a Web access device transmits an HTTP request for Web content to an origin server. The request contains a set of capabilities of the Web access device. A content authoring mechanism and adaptation determination service on the origin server process the request to deter |
| 7110412 |
Method and system to transport high-quality video signals |
September 19, 2006 |
| Society of Motion Picture and Television Engineers (SMPTE) video data is separated into first data and second data. A first signal is formed based on the first data. A second signal is formed based on the second data. The first signal is transported via a first Optical Carrier 3 (OC-3) |
| 7103165 |
Profile management system including user interface for accessing and maintaining profile data of |
September 5, 2006 |
| A profile management system is provided for accessing and maintaining profile data associated with a telecommunications service subscribed to by a user. The profile data is stored on a telecommunications network which executes the telecommunications service subscribed to by the user |
| 7099447 |
System and method for modifying package service subscriptions online |
August 29, 2006 |
| A disclosed method allows service subscribers to modify service subscriptions online. Operations within the method may include receiving an order for a service package from a subscriber, wherein the service package includes multiple features. In response to the order, the features in |
| 7099311 |
Virtual tandem switch |
August 29, 2006 |
| An Asynchronous Transfer Mode (ATM)-based distributed virtual tandem switching system is provided in which a network of ATM-based devices is combined to create a distributed virtual tandem switch. The system includes an ATM switching network that dynamically sets up individual switch |
| 7096015 |
Intelligent roaming system with over the air programming |
August 22, 2006 |
| A mobile station is used by one of a plurality of subscribers of a home area wireless service provider. The mobile station includes a memory for storing a home area wireless network identity and a plurality of preferred wireless network identities. The mobile station further includin |
| 7095734 |
Distributed virtual tandem switch |
August 22, 2006 |
| A distributed network switching system includes a data network. The system also includes multiple access interworking function (A-IWF) devices each operating as a gateway that enables customer premises devices to directly interface into the data network. The system further includes a |
| 7092390 |
Internal substitution bi-level addressing for compatible public networks |
August 15, 2006 |
| A system operable among compatible public networks, such as ATM networks, recognizes signals having external service addresses entering a controlled compatible public network. External service addresses are checked against a look-up of internal routing addresses that are generally on |
| 7088720 |
Multiservice use of network connection capability under user-to-network interface signaling |
August 8, 2006 |
| Method and apparatus for a distributed switching system supporting a plurality of services. A service request is initiated by an initiating customer. The service request is then executed using, for example, a user-to-network interface setup. A terminating setup is then performed to e |
| 7086007 |
Method for integrating user models to interface design |
August 1, 2006 |
| A method that incorporates a detailed, precise procedure of designing a user interface by utilizing agent behavioral models. This method applies quantitative and qualitative agent behavioral models derived through the Categorize Describe-Model (CDM) methodology to the iterative design st |
| 7076049 |
Method of designing a telecommunications call center interface |
July 11, 2006 |
| A method is provided for designing an interface system. The method includes receiving a call from a customer at a call center, and logging a reason the customer is calling the call center. Subsequently, reasons from multiple customers are collected and categorized into task categorie |
| 7065201 |
Telephone call processing in an interactive voice response call management system |
June 20, 2006 |
| The present invention relates to a customer call routing menu employing an interactive voice response system (IVR) to process a call in a customer service center. The menu messages are provided in terms of customer tasks to be performed, rather than in terms of corporate units. Further, |
| 7065193 |
Local routing system and method |
June 20, 2006 |
| A telecommunications billing system generates a bill for a local service provider when a call is routed for a subscriber of the local service provider by an incumbent telecommunications service provider. The system includes a billing generator that generates a billing record in response |
| 7065184 |
Method and system for multimodal presence detection |
June 20, 2006 |
| A presence device operable in a first mode and a second mode is associated with a communication device. In the first mode, a user using the presence device is biometrically authenticated and a presence confirmation input is received from the communication device. In the second mode, a |
| 7054880 |
System and method for creating electronic marketplaces |
May 30, 2006 |
| A method for creating an electronic marketplace includes receiving from a first client a request to create an electronic marketplace and receiving information about a product associated with the marketplace. The information includes at least one of first product information and a ref |
| 7054432 |
Geographical call routing for a non-emergency calling service |
May 30, 2006 |
| A communications system is provided for routing calls based on a location of a calling party. The communications system includes a processor that determines routing of a call placed by a calling party using one of a plurality of call origination devices. The call origination devices are |
| 7054431 |
Method and system for generating call data reports |
May 30, 2006 |
| A method and system for generating customer reports based on station message detail recording (SMDR) data includes a service control point (SCP) in a public switched telecommunications network (PSTN). The service control point samples calling data from multiple service switching points |
| 7054369 |
Method and system to improve the transport of compressed video data |
May 30, 2006 |
| A method comprises determining a plurality of time intervals Tp and Tn within a variable bit rate (VBR) representation of an image sequence. The time intervals Tp are those in which a number of blocks of information per unit time is greater than a baseline value. The time intervals Tn ar |
