| Patent Number |
Title Of Patent |
Date Issued |
| D558729 |
Desktop phone |
January 1, 2008 |
|
| D558727 |
Desktop phone |
January 1, 2008 |
|
| D558192 |
Stand for desktop phone |
December 25, 2007 |
|
| D558180 |
Desktop phone |
December 25, 2007 |
|
| D531979 |
Telecommunications terminal |
November 14, 2006 |
|
| D487428 |
Panel |
March 9, 2004 |
|
| D481969 |
Emblem |
November 11, 2003 |
|
| D474925 |
Front panel |
May 27, 2003 |
|
| D472537 |
Telephone |
April 1, 2003 |
|
| D472536 |
Telephone |
April 1, 2003 |
|
| D472236 |
Telephone |
March 25, 2003 |
|
| D470853 |
Front panel |
February 25, 2003 |
|
| D438189 |
Telephone set |
February 27, 2001 |
|
| D437840 |
Telephone set |
February 20, 2001 |
|
| 7415417 |
Presence awareness agent |
August 19, 2008 |
| The present invention is directed to a customer contact 100 in which a agent service function 136 to collect predetermined types of information regarding the contact and/or the contact center 100 and interface with the contact. The interface can include presenting service options to the |
| 7415100 |
Personal virtual assistant |
August 19, 2008 |
| A computer-based virtual assistant the behavior of which can be changed by the user, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a |
| 7412044 |
Instant messaging to and from PBX stations |
August 12, 2008 |
| The present invention is directed to a message interfacing agent 224 enables a circuit-switched communication device 106, such as a telephone, to receive and respond to electronic messages and the feature server 228 enables external endpoints to access switch/server functionality using |
| 7408925 |
Originator based directing and origination call processing features for external devices |
August 5, 2008 |
| The present invention is directed to an architecture 200 for setting up a communication between first and second communication devices 216 and 220, the first communication device 216 corresponding to a first directing server 224 and first communication manager 204 separate from the first |
| 7406539 |
Method and apparatus for performance and cost optimization in an internetwork |
July 29, 2008 |
| Systems and methods are described for supporting routing intelligence for evaluating routing paths based on performance measurements. The routing intelligence may include processes executed in a self-contained device. This device may control one or more edge routers, based on performance |
| 7406231 |
Electroluminescent patch cable |
July 29, 2008 |
| The present invention provides an interconnect cable having an electroluminescent element disposed therein in order to facilitate locating the interconnect cable. The electroluminescent element is activated by a driver that may be selectively applied to specified driver ports located |
| 7403784 |
Method and apparatus for positioning a set of terminals in an indoor wireless environment |
July 22, 2008 |
| Methods and apparatus are provided for estimating a location of a plurality of wireless terminals. Signal strength measurements are obtained for at least one packet transmitted by each of the wireless terminals; and a Bayesian algorithm is applied to the signal strength measurements |
| 7403773 |
Location-based access control for wireless local area networks |
July 22, 2008 |
| A wireless local area network (LAN), and a method of operating the same, prevents unauthorized users from accessing the wireless LAN. A signal strength of a station attempting to access the wireless LAN is measured. If the signal strength is less than a predetermined threshold value, the |
| 7400586 |
Collaborative remote communication circuit diagnostic tool |
July 15, 2008 |
| The invention is a diagnostic tool for collaboratively testing a T1 line from remote terminals. A Diagnostic Interface Unit (DIU) containing test and monitoring equipment is connected into a T1 line close to a demarcation point. Testing from that common point, to either end of the T1 |
| 7397787 |
Server-based discovery for location-based forwarding |
July 8, 2008 |
| An apparatus for enabling signals directed to a first telecommunications terminal to be forwarded intelligently to a second telecommunications terminal in the vicinity of the first terminal is disclosed. In particular, the illustrative embodiment automatically forwards signals from a |
| 7397778 |
Method and apparatus for predicting the quality of packet data communications |
July 8, 2008 |
| The present invention provides a prediction of an available communication channel quality. According to the present invention, in response to a request for a communication channel, network devices are queried for network parameter status information. Based on the network status param |
| 7395057 |
System and method for reconnecting dropped cellular phone calls |
July 1, 2008 |
| The present invention relates to a system and method of reliably determining that a cellular phone call has been dropped and then automatically reconnect the call. The invention is applicable for use in telephone systems that have off-premises call hunting algorithms and thereby use |
| 7395047 |
Enhanced emergency system telephone feature for PBX and key systems |
July 1, 2008 |
| When an emergency call is made from a location on a premises that has on-premises (non-public) emergency-response personnel, the communications system responds by accessing a private database of information about the premises, retrieves therefrom information about the location of the |
| 7392048 |
Peer-to-peer discovery for location-based forwarding |
June 24, 2008 |
| An apparatus for enabling signals directed to a first telecommunications terminal to be forwarded intelligently to a second telecommunications terminal in the vicinity of the first terminal is disclosed. In particular, the illustrative embodiment automatically forwards signals from a |
| 7389114 |
Estimating the location of inexpensive wireless terminals by using signal strength measurements |
June 17, 2008 |
| A system is disclosed that enables the estimation of the location of a wireless terminal in a wireless network. The illustrative embodiment works without requiring modifications to be made to the wireless terminal. Furthermore, the hardware of some embodiments of the present inventio |
| 7386850 |
Arrangement for scheduling tasks based on probability of availability of resources at a future p |
June 10, 2008 |
| A resource task-completion forecaster (122) of an ACD (104) determines a probability that an agent (156) will complete servicing a presently-assigned call by a specified time horizon h. The forecaster determines (202) the type of call that the agent is servicing, determines (204) the |
| 7386100 |
Arrangement for maintaining mode synchronization in automatic TTY-to-text translation systems |
June 10, 2008 |
| Teletype (TTY, also known as Telecommunication Device for the Deaf, or TDD) transmissions are moded. The same sequence of tones may code for a letter or for a figure. When a TTY device is transmitting to a text-based Internet Protocol display device, via a TTY-to-text conversion gateway, |
| 7379431 |
Error correction method and apparatus for TTY on VoIP transmissions |
May 27, 2008 |
| The present invention is directed to a system for reliably transmitting characters encoded as audible signals using voice over Internet protocol communication systems. According to an embodiment of the present invention, tones within a sequence of tones encoding a textual character a |
| 7376127 |
Methods for reconstructing missing packets in TTY over voice over IP transmission |
May 20, 2008 |
| A system for reconstructing missing packets in a packetized audio TTY stream that includes: (a) an input 328 operable to receive a plurality of first packets, each comprising one or more TTY tones in a sequence of TTY tones; and (b) a processor 332 operable to: (i) order the packets; |
| 7373657 |
Method and apparatus for controlling data and software access |
May 13, 2008 |
| A proximity based computer access system is provided. According to the invention, a local key associated with a workstation wirelessly communicates with a local key which is associated with a user. If the user, and remote key, are outside of a preset radius of the workstation, access |
| 7372856 |
Method for real-time transport protocol (RTP) packet authentication |
May 13, 2008 |
| A method for Real-time Transport Protocol (RTP) packet authentication on a packet data network. In particular, the invention relates to a method for preventing toll fraud, privacy compromise, voice quality degradation, or denial of service (DoS) on Voice over IP networks. The Real-time |
| 7369649 |
System and method for caller initiated voicemail annotation and its transmission over IP/SIP for |
May 6, 2008 |
| A voice-mail annotation system and method that enables callers to annotate the messages they leave at the time they leave them. Annotation may be performed using a touch screen or a telephone key-pad. In addition to allowing the caller to more clearly specify the intent of their message |
| 7366916 |
Method and apparatus for an encrypting keyboard |
April 29, 2008 |
| A method and keyboard for protecting data generated by the keyboard by reading data from a keypad of the keyboard, encrypting the read data, and transmitting the encrypted data from the keyboard to a computer. A method for protecting by the computer data generated by a keyboard where the |
| 7366499 |
Announcement service for the visually impaired |
April 29, 2008 |
| A visually-impaired person possessing a GPS-equipped cellular phone, or other mobile communications device, who wants to know their location, uses the cellular phone to call a location-announcement service. In response, the service queries the GPS receiver for the person's geographic |
| 7366110 |
Method and apparatus for merging call components during call reconstruction |
April 29, 2008 |
| The present invention is directed to a secondary communication server 216 for assuming control of a communication formerly controlled by a primary communication server 212 in the event of a failure, comprising: (a) an input operable to (i) receive, from a first communication node 204a, |
| 7363367 |
Systems and methods for robust, real-time measurement of network performance |
April 22, 2008 |
| Methods and apparatuses for obtaining delay, jitter, and loss statistics of a path between server and an end user coupled via an internetwork are described. The server may comprise a web server in communication with the end user via the Internet. Statistics are obtained by analyzing the |
| 7363212 |
Method and apparatus for translating a classification system into a target language |
April 22, 2008 |
| A method and apparatus are provided for translating a classification system in a source language into one or more additional target languages. The classification system employs a sample response repository to learn to classify a communication into one of a plurality of predefined cat |
| 7359979 |
Packet prioritization and associated bandwidth and buffer management techniques for audio over I |
April 15, 2008 |
| The present invention is directed to voice communication devices in which an audio stream is divided into a sequence of individual packets, each of which is routed via pathways that can vary depending on the availability of network resources. All embodiments of the invention rely on an |
| 7359495 |
Method and apparatus for uniform operational access across multiple information systems |
April 15, 2008 |
| A method and apparatus for determining operational preferences for a user access to a plurality of telecommunication response systems designating by the user that user operations of one of the plurality of telecommunication response systems will be the operational preferences of the |
| 7353388 |
Key server for securing IP telephony registration, control, and maintenance |
April 1, 2008 |
| A packet-switched communications device in an enterprise network is provided. The packet-switched communications device has a corresponding unique identifier, such as an address or extension. The device includes a processor operable to (a) establish a secure communications session with |
| 7352705 |
Method and apparatus for determining endpoints for use as testing devices |
April 1, 2008 |
| A method and apparatus for testing a digital network having a plurality of subnetworks by determining by one of a plurality of user endpoint devices assigned to one of the plurality of subnetworks upon the one of the plurality of user endpoint devices being idle that the one of the p |
| 7350071 |
Encrypted and non-encrypted communication of message data |
March 25, 2008 |
| A first datum of a message is communicated from a first computing device to a second computing device with encryption of the first datum. A second datum of the message is communicated from the first computing device to the second computing device without encryption of the second datum. I |
| 7349994 |
Method and apparatus for coordinating routing parameters via a back-channel communication medium |
March 25, 2008 |
| Systems and methods are described for enabling routers to coordinate via a back-channel communication medium. The information exchanged over the back-channel is used to increase the number of paths considered for the routers during route optimization. The Decision Makers may assert route |
| 7348862 |
Modular connector with suppression of conducted and radiated emissions |
March 25, 2008 |
| An RJ 45 connector for unshielded CAT5 cable has electromagnetic-interference-suppression circuitry to meet the Class B conducted and radiated emissions standard. The connector comprises, in addition to signal-conditioning transformers, a current-blocking ferrite and a plurality of p |
| 7346168 |
Method and apparatus for secure wireless delivery of converged services |
March 18, 2008 |
| A method and apparatus are provided for the secure delivery of converged services to users of wireless devices in a wireless environment. An application layer broker is position between the user devices and the application server to provide an indirect coupling between the enterprise |
| 7346151 |
Method and apparatus for validating agreement between textual and spoken representations of word |
March 18, 2008 |
| A method and apparatus are disclosed for validating agreement between textual and spoken representations of words. A voice input verification process monitors a conversation between an agent and a caller to validate the textual entry of the caller's spoken responses or the agent's spoken |
